SGS Hong Kong Limited

ISO 9001:2015 – Quality Management System – Introduction eLearning Course

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Course Information

Registration period
13 Jul 2020 (Mon) - 10 Nov 2020 (Tue)
HKD 540
(Organisation: 10% discount
*Please note: only discounts relevant to your account will be applied after you have logged in.)
Course Level
Study Mode
1 Hour(s)

Course Overview


The objective of this course is to provide participants with an overview of the purpose and requirements of ISO 9001:2015.


Before starting this course, it is recommended that participants have prior knowledge of the:

• Management systems and understand the Plan-Do-Check-Act (PDCA) cycle
• Concepts of quality management and the relationship between quality management and customer satisfaction
• Commonly used quality management terms and definitions, as given in ISO 9000
• The requirements of ISO 9001:2008



What you'll learn


  • Quality management systems; 9000 series of Standards
  • Process approach; P-D-C-A cycle
  • Risk-based thinking; quality management principles
  • Scope, application
  • Context of the organisation
  • Interested parties, determining the scope
  • Leadership and commitment;
  • Roles, responsibilities and authorities; • Organisational knowledge; • Operational planning and control;
  • Design and development;
  • Monitoring, measurement, analysis and evaluation
  • Customer satisfaction;
  • Nonconformity and corrective action;
  • Case Study to evaluate learning
  • Test your knowledge quiz

Completion criteria: learners will be required to complete the entire course and gain a pass mark of 80% or more in the final assessment.   Upon successful completion learners will be able to download a certificate of completion.

You will be granted 12 months access to this course, effective from the date of purchase.


On completion of this course, delegates will have an awareness of:

• Purpose and intent of the new series of management system standards
• The application of the principles of quality management
• The revisions to ISO 9001:2015
• The relationships between the clauses of ISO 9001:2015

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