Hong Kong Quality Assurance Agency

[MT73] ISO 10002:2018 Customer Satisfaction - Guidelines for Complaints Handling - Transition Training

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Course Information

Schedules
  • 28 Dec 2021 (Tue) 9:30 AM - 5:00 PM
Registration period
6 Dec 2021 (Mon) - 27 Dec 2021 (Mon)
Price
HKD 1,280
Course Level
Study Mode
Duration
1 Day(s)
Language
Cantonese
Location
19/F K Wah Centre 191 Java Road North Point Hong Kong
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Course Overview

Prerequisite
You need to be familiar with the requirements of ISO 10002:2014 and will benefit from reading ISO 10002:2018 before attending this course.
 
Who should attend
Anyone involved in the planning, implementing, maintaining, supervising or auditing from ISO 10002:2014 to ISO 10002:2018 transition. 
 
If you are already applying ISO 10002:2014, you will recognize most of the requirements in ISO 10002:2018. However, there are quite a few changes from ISO 10002:2014 that you must prepare for in order to transition and comply with ISO 10002:2018.
 
Course objectives
ISO 10002:2018 was released in July 2018, and is an international standard. It follows the same High Level Structure (HLS) structure as other widely applied ISO standards. If you are already applying ISO 10002:2014, you will recognize most of the requirements in ISO 10002:2018. However, there are quite a few changes from ISO 10002:2014 that you must prepare for in order to transition and comply with ISO 10002:2018.
 
 
Delivery method
Tutorials, discussions and workshops
 
Certificate of attendance
Certificate of Attendance will be issued to participants who have attended more than 90% of the enrolled course hours
 
Should you have any questions, please contact Ms. Joanne Chan at 6050 8153 during office hour (9 a.m. to 6 p.m.) on Monday to Friday. 
 
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What You’ll Learn


Course contents
  • Major chanes of ISO 10002:2018
  • Intended Outcomes Changes in ISO Vocabulary; and impact on vocubulary
  • How the new Standard can be translated into organizational strategies
  • Preparations for re-certification/ transition


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