Great Learning Education Centre

ITIL 4 Specialist: High-Velocity IT (HVIT)

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Course Information

Schedules
  • 3 Jul 2021 (Sat) 1:00 PM - 7:00 PM
Registration period
9 May 2021 (Sun) - 2 Jul 2021 (Fri)
Price
HKD 8,800
Course Level
Study Mode
Duration
18 Hour(s)
Language
Cantonese
Location
Unit A, 20/F, Success Commercial Building, 245-251 Hennessy Road, Wanchai, Hong Kong
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Course Overview


About the Certificate


The ITIL 4 High-Velocity IT (HVIT) qualification is intended to provide the candidate with an understanding of the ways in which digital organizations and digital operating models function in high velocity environments, focusing on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate with an understanding of working practices such as Agile and Lean, and technical practices and technologies such as ‘the cloud’, automation, and automatic testing.

The ITIL 4 High-Velocity IT examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of ITIL 4 to High-Velocity IT, as described in the syllabus below, to be awarded the ITIL 4 High-Velocity IT qualification. The ITIL 4 High-Velocity IT qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.


Course Objectives


HVIT will help you to understand the rapid nature of the digital enterprise and provide you with the skills and know-how to co-create resilient and valuable digital services at speed.

You will understand the benefits of a less centralized approach to IT service delivery that utilizes new ways of working and the latest digital technology to optimize end-user services and maximise investments. You will also learn how to integrate the digital product lifecycle with ITIL’s core operating model to meet and exceed business goals.

What you'll learn




Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

1.1 Understand the following terms:
a) Digital organization
b) High-velocity IT
c) Digital transformation
d) IT transformation
e) Digital product
f) Digital technology

1.2 Understand when the transformation to high-velocity IT is desirable and feasible

1.3 Understand the five objectives associated with digital products to achieve:
a) Valuable investments – strategically innovative and effective application of IT
b) Fast development – quick realization and delivery of IT services and IT-related products
c) Resilient operations – highly resilient IT services and IT-related products
d) Co-created value – effective interactions between service provider and consumer
e) Assured conformance – to governance, risk and compliance (GRC) requirements

Understand the digital product lifecycle in terms of the ITIL ‘operating model’

2.1 Understand how high-velocity IT relates to:
a) The four dimensions of service management
b) The ITIL service value system
c) The service value chain
d) The digital product lifecycle

3. Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT

3.1 Understand the following principles, models and concepts:
a) Ethics
b) Safety culture
c) Lean culture
d) Toyota Kata
e) Lean / agile / resilient / continuous
f) Service-dominant logic
g) Design thinking
h) Complexity thinking

3.2 Know how to use the following principles, models and concepts:
▪https://s.w.org/images/core/emoji/11/svg/25aa.svg"> Ethics
▪https://s.w.org/images/core/emoji/11/svg/25aa.svg"> Safety culture
▪https://s.w.org/images/core/emoji/11/svg/25aa.svg"> Lean culture
▪https://s.w.org/images/core/emoji/11/svg/25aa.svg"> Toyota Kata
▪https://s.w.org/images/core/emoji/11/svg/25aa.svg"> Lean / agile / resilient / continuous
▪https://s.w.org/images/core/emoji/11/svg/25aa.svg"> Service-dominant logic
▪https://s.w.org/images/core/emoji/11/svg/25aa.svg"> Design thinking
▪https://s.w.org/images/core/emoji/11/svg/25aa.svg"> Complexity thinking
to contribute to:
a) Help get customers’ jobs done
b) Trust and be trusted
c) Continually raise the bar
d) Accept ambiguity and uncertainty
e) Commit to continual learning

4. Know how to contribute to achieving value with digital products

4.1 Know how the service provider ensures valuable investments are achieved.

4.2 Know how to use the following practices to contribute to achieving valuable investments:
a) Portfolio management
b) Relationship management

4.3 Know how the service provider ensures fast development is achieved.

4.4 Know how to use the following practices to contribute to achieving fast development:
a) Architecture management
b) Business analysis
c) Deployment management
d) Service validation and testing
e) Software development and management

4.5 Know how the service provider ensures resilient operations are achieved.

4.6 Know how to use the following practices to contribute to achieving resilient operations:
a) Availability management
b) Capacity and performance management
c) Monitoring and event management
d) Problem management
e) Service continuity management
f) Infrastructure and platform management

4.7 Know how the service provider ensures co-created value is achieved.

4.8 Know how to use the following practices to contribute to achieving co-created value with the service consumer:
a) Relationship management
b) Service design
c) Service desk

4.9 Know how the service provider ensures assured conformance is achieved




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