Dew-Point

Telephone Communication & Customer Relations - May 26, 2020 (AM)

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Course Information

Schedules
  • 26 May 2021 (Wed) 9:00 AM - 12:30 PM
Registration period
28 Feb 2021 (Sun) - 25 May 2021 (Tue)
Price
HKD 2,000
Course Level
Study Mode
Duration
1 Day(s)
Language
Cantonese
Location
21/F., Ritz Plaza, 122 Austin Road, Tsimshatsui, Kowloon, Hong Kong
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Course Overview

All scheduled Public Courses will be held as live online sessions via Zoom, until further notice. Our online courses are designed to maximise the benefit of "face" time while balancing the attention span of the online format. There is no compromise in content or learning activities, which we have ensured is the same as in our face-to-face programmes.


Objective

  • correct telephone etiquette
  • what kind of attention customers expect
  • how to build loyalty with every telephone conversation you have
  • how to handle difficult callers and turn them into profitable customers
  • how to make every telephone contact a positive experience, for the caller, for yourself and for your organisation

What you'll learn


Key Topics
  • Improve your speaking skills and listening techniques
  • Techniques for handling incoming and outgoing calls
  • Answer enquiries effectively
  • Learn professional telephone phrases
  • Handle angry customers and complaints


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