ITIL 4 Foundation Certificate in IT Service Management 國際認可證書課程

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Course Information

  • 3 May 2021 (Mon) - 12 May 2021 (Wed) 7:00 PM - 10:00 PM
Registration period
26 Feb 2021 (Fri) - 2 May 2021 (Sun)
HKD 1,980
(另加 $2,100 考試費)
Course Level
Study Mode
12 Hour(s)
九龍旺角亞皆老街 109 號皆旺商業大廈 18 樓 1802 - 1807 室

Course Overview

ITIL® 是 Information Technology Infrastructure Library 的簡稱。ITIL® 描述服務管理的最佳實務。由於 ITIL® 的內容建基於不同的的服務、服務經理、學術研究、顧問等,故此 ITIL ® 所描述的方法相當中肯、應用層面亦相當廣泛。ITIL® 4 是最新的 ITIL® 版本。

本中心的 ITIL® 4 Foundation Certificate in IT Service Management 國際認可證書課程是由教授 ITIL® 課程多年的 ITIL® 認可導師 Franco 配合本中心自行編制的教材授課,課程內容覆蓋 ITIL® 4 Foundation syllabus所要求的內容,針對考試重點授課,使同學能通過考試。

What you'll learn

課程名稱:ITIL 4 Foundation Certificate in IT Service Management 國際認可證書課程
- 簡稱:ITIL 4 Foundation Training Course

1 Introduction

2 Quoted ITIL® text from publications

3 Bloom's levels (BL)

4 Understand the key concepts of service management [Syllabus Reference: 1]

5 Understand the four dimensions of service management [Syllabus Reference: 3]

6 Understand the purpose and components of the ITIL® service value system (SVS) [Syllabus Reference: 4]

7 Understand how theITIL® guiding principles can help an organization adopt and adapt service management [Syllabus Reference: 2]

8 Understand the activities of the service value chain, and how they interconnect [Syllabus Reference: 5]

9 Know the purpose and key terms of 15 ITIL® practices [Syllabus Reference: 6]

10 Understand 7 ITIL® practices [Syllabus Reference: 7]

11 Appendix: ITIL® practices

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