Hong Kong Management Association

Seminar on Dealing with Difficult Customers

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Course Information

Schedules
  • 24 Oct 2022 (Mon)
Registration period
21 Apr 2022 (Thu) - 24 Oct 2022 (Mon)
Price
HKD 2,980
(Tuition fee for Members: HK$2,780;Tuition fee for Non-members:HK$2,980)
Course Level
Study Mode
Location
-

Course Overview


This seminar is designed to demonstrate to the sales, counter and other customer relations staff the appropriate methods of dealing with difficult customers, with a minimum of stress on the part of all concerned, and in such a way that the customers remain on your side.

What You’ll Learn

This seminar is designed to demonstrate to the sales, counter and other customer relations staff the appropriate methods of dealing with difficult customers, with a minimum of stress on the part of all concerned, and in such a way that the customers remain on your side.


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