課程資料
時間表
- 2026年10月26日(週一) 下午 7:00 - 下午 10:00
報名日期
2026年9月21日(週一) - 2026年10月25日(週日)
價錢
HKD 6,800
(Course Fee: HKD6,800 (exam included: HKD3,900))
(Course Fee: HKD6,800 (exam included: HKD3,900))
課程級別
學習模式
修業期
12 小時
教學語言
廣東話
地點
Wanchai
課程簡介
The new ITIL certification is an industry-recognized credential:
- Showcase your ability to effectively manage digital products and services in today’s fast-moving environments, and to handle critical tasks in the field.
- Certify your expertise in managing digital products and services, making you the preferred choice in today’s competitive landscape.
- Equip yourself with relevant, in-demand skills to improve your daily work, accelerate your growth, and qualify for a wide range of attractive roles worldwide.
- Understand the key concepts of digital product and service management
- Understand service relationships
- Understand the ITIL Four Dimensions of Product and Service Management
- Understand the ITIL Value System (ITIL VS)
- Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
- Understand the ITIL Product and Service Lifecycle Model and the value chain activities
- Understand ITIL Management Practices
- Understand the benefits of value stream mapping and management
- Understand how AI affects ITIL, what is AI Governance, and how ITIL interacts with other frameworks (PRINCE2® and DevOps)
課程內容
Module 1: Digital product and service management
Module 2: Service relationships
Module 3: The ITIL Value System (ITIL VS)
Module 4: Governance
Module 5: ITIL Guiding Principles
Module 6: Value chain and ITIL management practices
Module 7: Value streams, mapping and management
Module 8: Continual improvement
Module 9: The Four Dimensions of Product and Service Management
Module 10: ITIL and other frameworks integration
