Course Information
Registration period
Year-round Recruitment
Price
-
Study Mode
Duration
18 Hour(s)
Language
Cantonese
Location
九龍旺角亞皆老街 109 號皆旺商業大廈 18 樓 1802 - 1807 室
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Course Overview
ITIL® 是 Information Technology Infrastructure Library 的簡稱。ITIL® 描述服務管理的最佳實務。由於 ITIL® 的內容建基於不同的服務、服務經理、學術研究、顧問等，故此 ITIL® 所描述的方法相當中肯、應用層面亦相當廣泛。
ITIL® 4 是最新的 ITIL® 版本，以下是 ITIL® 4 的 Certification Scheme:
本中心的 ITIL® 4 Strategist: Direct, Plan and Improve (DPI) 國際認可證書課程是由教授 ITIL® 課程多年的 ITIL® 認可導師 Franco 配合本中心自行編制的教材授課，課程內容覆蓋 ITIL® 4 Strategist: Direct, Plan and Improve (DPI) 所要求的內容，針對考試重點授課，使同學能通過考試。
What You’ll Learn
- Introduction to ITIL® 4 Strategist: Direct Plan and Improve (DPI) Qualification and Examination
- Bloom’s levels (BL)
- Quoted ITIL® text from publications
- Understand the Key Concepts of Direct, Plan & Improve [Syllabus Reference: 1, BL2]
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context [Syllabus Reference: 2, BL3]
- Understand the role of GRC and know how to integrate the principles and methods into the service value system [Syllabus Reference: 3, BL2 + BL3]
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements [Syllabus Reference: 4, BL3]
- Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement [Syllabus Reference: 5, BL2 + BL3]
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement [Syllabus Reference: 6, BL3]
- Understand and know how to direct, plan and improve value streams and practices [Syllabus Reference: 7, BL2 + BL3]
