Salesforce Certified Service Cloud Consultant Practice Exam

3 Practice tests with a total of 180 Questions

Get certified with Salesforce Service Cloud Consultant certification by practicing an exhaustive list of Questions simulating actual exam questions and pattern, which enhance your pass percentage in the exam tremendously along with providing conceptual explanations for each questions. All questions provide actual exam level experience. Professionals who have used the exams have provided excellent feedback and were able to pass the exam with flying colors. Questions have been updated with latest release exams as well.

The Course consists of 3 Practice Exams. Each Practice Exam has 60 Questions each making a total of 180 questions for 3 practice Exams. Questions have multiple choices. Explanations have been provided for respective questions to provide better clarity on concepts as well. 

The pass percentage for the actual exam is 67 percent. The same has been provided for the 3 Practice questions to provide accurate analysis for the exam.

Below is the Exam Outline:

Industry Knowledge: 12%

Implementation Strategies: 14%

Service Cloud Solution Design: 20%

Knowledge Management: 8%

Intake and Interaction Channels: 15%

Case Management: 18%

Contact Center Analytics: 8%

Integrations: 5%

• Content: 60 multiple-choice questions and up to five non-scored questions

• Time allotted to complete the exam: 105 minutes (time allows for unscored questions)

• Passing score: 67%