Microsoft MB-910 Cert Course: Dynamics 365 Fundamentals-CRM

Gain a firm understanding of the fundamentals of Dynamics 365 (CRM) with this course!

Welcome to this Skylines Academy course by Author and Instructor, Karen Moen, where you will receive the best overview of Dynamics 365 and be on your way to achieving your Microsoft Certified: Dynamics 365 Fundamentals (CRM) badge.

Dynamics 365 is Microsoft’s Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) suite of applications.  This course will focus on the four CRM applications.

This course is for you if you:

• Want to gain knowledge of Dynamics 365 modules, including:

  • Marketing

  • Sales

  • Customer Service

  • Field Service

  • And shared features that bring the platform together.

• Are looking to begin your Dynamics 365 journey.

• Are looking to develop knowledge of one or more Dynamics 365 applications.

• Want to take the MB-910 certification exam and are looking for a place to start.

Course Description:

This course is based on the MB-910 certification curriculum published by Microsoft and is set up to align with the “Skills Measured” documentation. As a foundation to learning about Microsoft Dynamics 365, Skylines Academy Author and Instructor, Karen Moen, will lead your through:

1. A course introduction and study resources to help you with your learning path.

2. An introduction to Dynamics 365:

   1. What is Dynamics 365?

   2. Dynamics 365 Business Applications Overview

3. Principles of Cloud Computing:

   1. What is Cloud Computing?

   2. Benefits of Cloud Computing

   3. Cloud Deployment for Dynamics 365

4. Dynamics 365 Marketing:

   1. Marketing Introduction

   2. Core Marketing Capabilities

   3. Describe Related Marketing Apps

5. Dynamics 365 Sales:

   1. Sales Lifecycle Overview

   2. Describe Related Sales Apps

   3. Sales Demo

6. Dynamics 365 Customer Service:

   1. Case Management Lifecycle

   2. Knowledge Management

   3. Queue Management

   4. Customer Service Demo

7. Dynamics 365 Field Service:

   1. Introduction to Field Service Work Order Management

   2. Describe Scheduling Capabilities

8. Dynamics 365 Shared Features:

   1. Introduction to Common Customer Engagement features

   2. Describe Integration Technologies

Using the Skylines Academy approach, lectures will educate you on the fundamental terms and principles of cloud and Dynamics 365, and demos will enable you with a hands-on experience using scenarios to empower you in the real world.