CIS-ITSM Service Management Exam DEC 2025 for ServiceNow

Preparation for ServiceNow CIS - ITSM exam with updated questions and detailed explanations, screenshots & links

Welcome everyone! I'm here to help you prepare and pass the latest ServiceNow CIS-ITSM certification exam (**Yokohama 2025 Release).

These ServiceNow CIS-ITSM Mock Tests are crafted from the direct questions that are asked in the ServiceNow CIS-ITSM exams in December 2025 (updated monthly depending on ITSM changes) and also give you the explanations based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. So while you are looking at these practice exam solutions, it is recommended to check the above ServiceNow documentation to learn more about that topic and stay clear with the concepts of how to become an IT Service Management.

This should not be considered the official study or exam materials and should only be used to practice for the mainline exam. You should not expect all questions in this practice exam to be in the actual mainline exam.

Exam Scope

1. Incident Management [25%]

   1. Architecture

   2. Scoping and Requirements

   3. Configuration: Incident lifecycle

2. Problem Management [15%]

   1. Architecture

   2. Scoping and requirements

   3. Problem Lifecycle Configuration

3. Change Management [25%]

   1. Change Management architecture and configuration

4. Service Portfolio Management [5%]

5. Service Catalogue and Request Management [25%]

   1. Architecture

   2. Scoping and Requirements

   3. Configuration

   4. Integrations

6. Configuration Management Database [5%]

It is recommended to know the following for each ITSM application:

1. Baseline Application Functionality

• Basic and advanced features in baseline installation of the current release

• Functionality and features added or changed in the current release

• State model and default process flow

• Basic and advanced operations performed by users and the system

2. Architecture and Security

• Key tables used in the application

• Relationships among application tables

• Roles and Default Access Controls

• Primary application components (Script Includes, Business Rules, etc.)

• Integration capabilities

3. Business Cases / Use Cases

• Value proposition

• Key Performance Indicators and Benchmarks

• Selection of appropriate features and functions to meet business requirements

4. Proven Practices for Implementation

• Implementation approaches to meet requirements that preserve upgradability, scalability, and maintainability

• Implementation solutions that work in conjunction with baseline application functionality

Exam Structure

1. Exam Duration

   • The exam duration is 90 minutes.

2. Number of Items

   • The exam consists of 60 questions.

3. Multiple Choice (single answer)

   • For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.

4. Multiple Select (select all that apply)

   • For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.

These practice tests consist of more than 180 questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer.