Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
0 Hour(s) 0 Minute(s)
Language
English
Taught by
Lucky X
Rating
1 views
Course Overview
Real exam-style Q&A, clear reasons for every choice, CIS-ITSM blueprint 100 % covered
Updated 2026
Welcome in course "Pass Your ServiceNow CIS-ITSM Exam"
This course is great way to prepare and pass CIS-ITSM Certification.
Join over 5000 students that enrolled in one of my courses in order to prepare before Exams
Why choose this course?
Say Goodbye to Doubts: Each answer comes with a link to the official ServiceNow documentation, erasing any uncertainty about the validity of the information. It's like having the answer sheet before you sit for the exam!
Understand, Don't Memorize: I go beyond just providing the right answers. I discuss each answer option, helping you understand the reason behind each choice. This course isn't just about passing an exam, it's about mastering the material.
Stay Ahead of the Curve: You'll be studying the latest, most relevant material. Don't just keep up with the changes in ServiceNow, stay ahead of them.
Pass the exam at first try: Recently I passed the exam at first try and I can gladly say that understanding concepts from this course gives really high chances of passing certification exam CIS - ITSM at first try.
Real Learning for Real Challenges: With real-world scenarios and illustrative screenshots, you'll be able to apply your learning immediately to your work environment.
I created this course as many examples of answers to questions about ITSM on the internet were WRONG
In this course all answers are having documentation based source and each answer (correct and incorrect) is explained!
It covers an enormous amount of concepts that are present on a CIS-ITSM Certification Exam.
I PASSED the course myself and I want to help you and speed up your path to obtain a CIS-ITSM Certificate.
Exam scope
Incident Management (25%)
Problem Management (15%)
Change and Release Management (25%)
Knowledge Management (5%)
Service Catalogue and Request Management (25%)
Configuration Management Database (5%)
Attention !
While this course is a great way to prepare before participating in the ServiceNow "CIS-ITSM Certificate", I still highly recommend expanding your knowledge before taking the exam.
This can be achieved by reading the documentation and enrolling in the NowLearning "ITSM Implementation On Demand" course (which also provides a voucher for the exam upon completion).
In my personal experience, the knowledge gained from the "Pass Your ServiceNow CIS-ITSM Exam" course was the biggest factor that enabled me to pass on my first attempt. Therefore, I highly recommend it.
This course is an excellent choice to review, reinforce, and enhance your understanding of CIS-ITSM concepts.
But it shouldn't your only source of knowledge.
Whoever claims that only questions/answers are enough doesn't want you to understand the concepts. I want you to understand the concepts, thats why i put all explanations and links to official documentation and other trusted sources, so you'll actually learn and understand :)
I prepared a set of questions that are very similar to those on exam and cover all concepts present there.
Course Content
- 1 section(s)
- Section 1 Practice Tests
What You’ll Learn
- Acquire a firm grasp on the ServiceNow CIS-ITSM exam structure, confidently tackling questions and maximizing your chances of certification success.
- Gain in-depth understanding of ServiceNow ITSM processes, equipping students with the skills necessary to manage ITSM infrastructure effectively.
- Validate answers with detailed explanations, enriched with real-world scenarios, enhancing the application of theoretical knowledge.
- Access and interpret ServiceNow ITSM documentation proficiently, fostering an ability to self-learn and stay updated with future advancements.
Skills covered in this course
Reviews
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AAbdul Rasheed Ameer
Below question ask to choose 3 suitable answer. However system shows correct answer only two options. Which of the following are steps in the Problem Management process lifecycle on the ServiceNow platform? (Choose 3) Your selection is correct Close the problem record after resolution. Create a major incident record. Identify the root cause of an incident. Your selection is incorrect Update the configuration item (CI) with the workaround. Your selection is correct Conduct a risk assessment for the problem. Overall explanation Source: ITSM Implementation Ebook Module 7: Change and Release Management -> Change Management -> Change process lifecycle Correct Answers: Close the problem record after resolution. Conduct a risk assessment for the problem.
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SStephen Knoll
Just took my CIS ITSM this morning and passed using this as one of my main sources for practice. So many questions were directly from what you see here with slight changes. This made my prep so much easier!
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AAakib Abdulhamid Shaikh
This test series has been extremely helpful in my preparation—around 83% of the questions were closely aligned with the actual exam. I would, however, recommend enhancing the Service Portfolio Management section, as approximately 5–8 questions in the ITSM exam are related to this topic. Thank you once again for the excellent content; I’m happy to share that I successfully cleared the exam!
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SSimon B
I was so positively suprised on exam day, as this course prepared me so well that i cleared it in like 30 minutes :D GJ Lucky !
