A Comprehensive Deep-dive into ServiceNow

Integrate IT, Employee, Customer workflows with ServiceNow. Prepare for ServiceNow Certified System Administrator Exam.

A warm welcome to the ServiceNow course by Uplatz.

What is ServiceNow?

ServiceNow provides solutions for business transformation with digital workflows. The cloud-based ServiceNow solutions integrates and modernize an organization's IT workflows, Employee workflows, Customer workflows, and Creator workflows thus boosting the productivity and efficiency from business operations. ServiceNow also reduces the overall cost and improves the resilience with a single integrated IT platform.

ServiceNow - Course Curriculum

1. Overview and How to get started with ServiceNow

2. ServiceNow Platform overview

3. Lists and Guided Setup overview

4. Form Design - Layout - Physical Taskboard

5. Form Templates and Tasks

6. Notifications and Inbound Actions

7. Reports Dashboards and Performance Analytics

8. Knowledge Management and Performance Analytics

9. Service Catalogue - Order Guides - Report Producer

10. Flow Designer - Instance Stats - Events

11. Data Schema overview

12. Access Control - Importing Data - Transform Map

13. Configuration Management Database (CMDB)

14. CMDB - Discovery - Service Mapping - Platform Scripting

15. Platform Scripting and Client Server Side Scripting

16. Migration - Integration - Upgrade

17. Custom Applications - Virtual Agent - Mobile Apps

18. ITIL ITSM overview

19. ITSM - Incident - Problem - Change

20. Mock Questions - Next Steps - Certification Path

21. ServiceNow Examination overview

22. ServiceNow Exam - Theoretical Concepts

23. ServiceNow Mock Questions Series

24. ServiceNow Interview Questions - part 1

25. ServiceNow Interview Questions - part 2

26. ServiceNow Interview Questions - part 3

The ServiceNow course by Uplatz will help you understand the principles and fundamentals of the ServiceNow platform. This ServiceNow course will help you prepare for the ServiceNow Certified System Administrator (CSA) exam as well as for ServiceNow manager/administrator/developer jobs. With this ServiceNow training, you will learn how to set up and configure the most used ServiceNow solutions. You will understand how implement the most common ServiceNow solutions. The course highlights the main benefits of using ServiceNow solutions and provides an understanding of how users will be leveraging ServiceNow in their day-to-day business operations.