Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
20 Hour(s) 29 Minute(s)
Language
English
Taught by
Uplatz Training
Rating
Course Overview
Integrate IT, Employee, Customer workflows with ServiceNow. Prepare for ServiceNow Certified System Administrator Exam.
A warm welcome to the ServiceNow course by Uplatz.
What is ServiceNow?
ServiceNow provides solutions for business transformation with digital workflows. The cloud-based ServiceNow solutions integrates and modernize an organization's IT workflows, Employee workflows, Customer workflows, and Creator workflows thus boosting the productivity and efficiency from business operations. ServiceNow also reduces the overall cost and improves the resilience with a single integrated IT platform.
ServiceNow - Course Curriculum
Overview and How to get started with ServiceNow
ServiceNow Platform overview
Lists and Guided Setup overview
Form Design - Layout - Physical Taskboard
Form Templates and Tasks
Notifications and Inbound Actions
Reports Dashboards and Performance Analytics
Knowledge Management and Performance Analytics
Service Catalogue - Order Guides - Report Producer
Flow Designer - Instance Stats - Events
Data Schema overview
Access Control - Importing Data - Transform Map
Configuration Management Database (CMDB)
CMDB - Discovery - Service Mapping - Platform Scripting
Platform Scripting and Client Server Side Scripting
Migration - Integration - Upgrade
Custom Applications - Virtual Agent - Mobile Apps
ITIL ITSM overview
ITSM - Incident - Problem - Change
Mock Questions - Next Steps - Certification Path
ServiceNow Examination overview
ServiceNow Exam - Theoretical Concepts
ServiceNow Mock Questions Series
ServiceNow Interview Questions - part 1
ServiceNow Interview Questions - part 2
ServiceNow Interview Questions - part 3
The ServiceNow course by Uplatz will help you understand the principles and fundamentals of the ServiceNow platform. This ServiceNow course will help you prepare for the ServiceNow Certified System Administrator (CSA) exam as well as for ServiceNow manager/administrator/developer jobs. With this ServiceNow training, you will learn how to set up and configure the most used ServiceNow solutions. You will understand how implement the most common ServiceNow solutions. The course highlights the main benefits of using ServiceNow solutions and provides an understanding of how users will be leveraging ServiceNow in their day-to-day business operations.
Course Content
- 10 section(s)
- 26 lecture(s)
- Section 1 Overview and How to get started with ServiceNow
- Section 2 ServiceNow Platform overview
- Section 3 Lists and Guided Setup overview
- Section 4 Form Design - Layout - Physical Taskboard
- Section 5 Form Templates and Tasks
- Section 6 Notifications and Inbound Actions
- Section 7 Reports Dashboards and Performance Analytics
- Section 8 Knowledge Management and Performance Analytics
- Section 9 Service Catalogue - Order Guides - Report Producer
- Section 10 Flow Designer - Instance Stats - Events
What You’ll Learn
- Learn fundamentals of ServiceNow and get started
- Get an overview of ServiceNow Certified System Administrator (CSA) Exam
- Take a deep-dive into ServiceNow Platform & Solutions
- Learn ServiceNow Form Design, Templates, Layout, Physical Taskboard
- Get understanding of Notifications and Inbound Actions
- Create Reports, Dashboards and do Performance Analytics
- Understand Flow Designer, Service Catalogue, Instance Stats, Events
- Define Configuration Management Database (CMDB) in ServiceNow
- Learn Platform Scripting and Client Server Side Scripting
- Build Custom Applications, Virtual Agent, Mobile Apps with ServiceNow
- Learn Migration, Integration, Upgrade processes in ServiceNow
- Practice ServiceNow Interview Questions and prepare for ServiceNow jobs
- Practice Mock Questions Series for ServiceNow CSA exam
Skills covered in this course
Reviews
-
AAbhishek Upadhyay
Very very very disappoint with this course. Instructor Voice is breaking all the time(Seems his headphone is of poor quality and without Noise cancellation), background noise annoying which causing sometimes you can't listen what he is saying. Seems instructor is little bit low knowledgeable about ServiceNow that's why sometimes its like he is confused. He clicks, clicks, clicks, scrolls fast and moves his mouse around the screen really fast as fast as he talks which is really fast. He would create new items and move around so fast it was difficult trying to do it along with him. So very difficult to work along with him, even when pausing, in your own instance. I am going to ask Udemy Refund my money I don't want this course.
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RRitesh Banerjee
Excellent In Depth Knowledge and Guidance
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DDebdut Maiti
very repetitive and goes on and on, could have been done better job in making the sections crisp and to the point
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FFabio Beccaccini
Corso completo.
