Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
2 Hour(s) 50 Minute(s)
Language
English
Taught by
Dr. Amar Massoud
Rating
Course Overview
Master ISO 20000-1:2018 Implementation Using Practical Templates
Master ISO 20000-1:2018 Implementation Step-by-Step with Practical Templates and Expert Guidance
Welcome to our comprehensive course designed to empower you with the skills and tools needed to implement ISO 20000-1:2018 seamlessly within your organization. Whether you're new to IT service management or looking to refine your current practices, this course provides a structured approach to aligning with international standards.
Throughout this course, you'll explore the fundamental principles of ISO 20000-1:2018, gaining a deep understanding of how to establish and optimize your Service Management System (SMS). From crafting a robust SMS policy that aligns with your organization's strategic goals to conducting internal audits and continual service improvement, each module is crafted to enhance your proficiency.
Our practical, hands-on approach includes customizable templates and real-world examples to guide you through every phase of implementation. You'll learn essential techniques for managing service delivery, ensuring compliance with regulatory frameworks such as GDPR and HIPAA, and fostering a culture of service excellence within your team.
By the course's conclusion, you'll be equipped not only to lead ISO 20000-1:2018 projects but also to drive tangible improvements in service quality and operational efficiency. Whether you're a manager, consultant, or IT professional, this course empowers you to elevate your organization's service management standards, enhance customer satisfaction, and achieve business excellence.
Join us on this journey to transform your service delivery capabilities and become a catalyst for positive change within your organization.
Course Content
- 5 section(s)
- 42 lecture(s)
- Section 1 Introduction
- Section 2 Implementation Steps (1 to 7)
- Section 3 Step 8: Generate Process and Function Documentation
- Section 4 Implementation Steps
- Section 5 Conclusion
What You’ll Learn
- Understand ISO 20000 standards and their application in IT service management.
- Create an effective Service Management System (SMS) policy aligned with organizational goals.
- Implement and maintain key SMS processes like incident, change, and problem management.
- Ensure compliance with regulatory requirements and industry standards within the SMS framework.
- Improve service quality and customer satisfaction through effective service management practices.
- Define clear roles and responsibilities for structured and efficient SMS implementation.
Skills covered in this course
Reviews
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SSamson Adeboga
An extremely suberb course. Step by Step guide through all the process
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SSpyros Kokolakis
It provides a detailed description of the ISO20000-1 implementation process.
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AAishan
could be more practical with some more examples of various IT scenarios
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MMahendra Kumar Jain
Better to learn in theory lessons.
