Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
7 Hour(s) 12 Minute(s)
Language
English
Taught by
Mark Miller
Rating
3 views
Course Overview
A Complete Beginner's Guide To ServiceNow Administration on the Eureka release
IMPORTANT: This covers the ServiceNow Eureka release. For the latest release (Kingston), see my 2018 course.
About The Course
This course includes over 40 lectures, containing over 7 hours of video, covering everything you need to know in order to get started with administering a ServiceNow instance. You'll learn how ServiceNow works and how to properly configure and customize the platform.
This course will cover all of the topics found on the ServiceNow System Administrator exam. In addition to the lectures and slides, this course offers a workbook with exercises and a practice exam.
This course is composed of 9 sections, which cover an introduction to ServiceNow, navigating the system, lists & forms, configurations and customizations, tables & fields, user administration, core applications, general administration, and finally a course review where I'll walkthrough building a custom application in ServiceNow.
While this is a beginner level course, an understanding of ITIL concepts and common IT principles will be beneficial.
Course Content
- 10 section(s)
- 44 lecture(s)
- Section 1 Course Introduction
- Section 2 ServiceNow Introduction
- Section 3 Lists & Forms
- Section 4 Customizations
- Section 5 Tables & Fields
- Section 6 User Administration
- Section 7 Core Applications
- Section 8 General Administration
- Section 9 Course Review: Building A Custom App
- Section 10 Additional Material
What You’ll Learn
- Understand how ServiceNow works
- Understand how to administer a ServiceNow instance
- Understand the differences between customizations
- Obtain the knowledge to successfully pass the ServiceNow certified System Administrator exam
Skills covered in this course
Reviews
-
SSheedeh Rahimi
Great intro, right pace!
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DDayanand Ahire
excellent
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RRupam Chatterjee
Thank you Mark Miller
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MMyron Williams
This course is excellent! I took this course with no prior Servicenow knowledge or experience. I used this course as the base and after completing the course I went on study sites like Quizlet and studied more. I memorized flashcards and made sure I knew what everything meant. I then took this course a second time just to hammer the knowledge in and I just passed my certification test. Only took about 2 weeks. Mark you are the man! Thank you!
