Course Information
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Year-round Recruitment
Course Level
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Duration
0 Hour(s) 0 Minute(s)
Language
English
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Course Overview
Fully Updated for 2025 | Exam Based Questions to Pass the CCST IT Support Exams First Try
Course Description for Cisco Certified Support Technician (CCST) IT Support
Prepare for the Cisco Certified Support Technician (CCST) IT Support exam with this course designed to equip you with the essential skills and knowledge needed for IT support roles. This 50-minute exam covers key aspects of IT support, including queue and time management, documentation, troubleshooting, hardware issues, connectivity, operating systems, application issues, and security threats.
What You Will Learn:
IT Support Job Tasks and Responsibilities
Understand key help desk concepts, including queue management, SLAs, and KPIs.
Learn how to effectively document customer interactions.
Follow a structured problem-solving process to troubleshoot IT issues.
Hardware Issues
Follow safety procedures to prevent electrical shock, ESD, and other hazards.
Assist users in identifying and using hardware tools and ports on their devices.
Identify, install, and upgrade components in a desktop computer, including RAM and storage devices.
Troubleshoot common hardware issues and understand firmware updates.
Connectivity and Resource Access Issues
Establish and troubleshoot access to network-based resources and directory services.
Resolve connectivity issues with peripherals like printers, scanners, and webcams.
Examine end-device connectivity to networks using tools and commands like ipconfig and ping.
Operating System and Application Issues
Assist users with resolving issues on Windows and macOS operating systems.
Troubleshoot mobile device issues and understand MDM basics.
Understand virtualization and cloud terminology and assist with common application issues.
Common Threats and Preventions
Identify security threats like phishing and malware, and perform basic investigations.
Understand and avoid social engineering attacks.
Recognize company policies and confidentiality guidelines to protect user data.
Job Tools
Use remote access software for efficient remote support.
Utilize troubleshooting tools and AI to research issues and update documentation.
Course Content
- 1 section(s)
- Section 1 Practice Tests
What You’ll Learn
- Understand basic networking concepts including IP addressing, subnets, and DNS.
- Configure and troubleshoot common operating systems like Windows and Linux.
- Identify and resolve hardware and software issues in a support environment.
- Implement effective customer service skills for IT support scenarios.
Skills covered in this course
Reviews
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CCarlos Hurtado
The guide of questions is very complete.
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JJulian Low
I have passed the CCST (IT Support) Exam recently, I can confirm the questions here mirrored the questions I was given. Just a few things. Quite a few questions on these tests were on Linux, to my knowledge this is not part of the current syllabus (only Win and MacOS), but maybe it was in the past. The questions here are your standard 4 choice MCQ format but the exam had a few more complex question formats like completing text passages, dragging and dropping text boxes etc. Perhaps Udemy's quiz templates don't allow for this. I was also kind of amused that there were a few questions about troubleshooting fax machines in these tests, it is officially part of the syllabus so you may get it for the exam, though that didn't happen to me!
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GGustavo Leon Delgado
Great questions and very helpful explanations. One of my study resources.
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PPaul Kulumba
It's always good to check yourself in all areas of support.
