Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
8 Hour(s) 17 Minute(s)
Language
English
Taught by
Faith Holmes
Rating
1 views
Course Overview
Become CSA Certified: Learn ServiceNow Fundamentals, Build Real Applications, and Gain the Skills to Excel as a System A
This comprehensive ServiceNow CSA prep course is designed to take you from a complete beginner to being fully prepared for the CSA exam, while also equipping you with the essential skills needed to succeed in real-world ServiceNow environments. Whether you’re new to the platform or need a refresher on key concepts, this course provides a full-service learning experience.
You will gain hands-on experience by building and configuring real applications, mastering critical components such as tables, forms, workflows, UI customization, and more. We’ll dive into advanced features like business rules, notifications, CMDB, and reporting, ensuring you’re equipped with all the knowledge necessary to handle complex ServiceNow challenges.
Not only will you be prepared for the CSA exam, but you’ll also develop practical skills that you can apply directly in a professional setting. From automating workflows to building service catalog items and managing device inventories, the course covers everything a successful ServiceNow administrator or developer needs to know.
No prior experience is required—this course is designed for complete beginners as well as those looking to advance their knowledge and expertise. By the end, you’ll be CSA exam-ready and equipped with the tools to confidently pursue a career in ServiceNow development or administration.
Course Content
- 10 section(s)
- 58 lecture(s)
- Section 1 Introduction
- Section 2 Chapter 1: Foundations of the ServiceNow Experience
- Section 3 Chapter 2: Exploring the ServiceNow Environment
- Section 4 Chapter 3: Building Core Application Components
- Section 5 Chapter 4: Manage Data
- Section 6 Chapter 5: Configure Self-Service & Automation
- Section 7 Chapter 6: Reporting Features and Additional Tools for ServiceNow Advancement
- Section 8 Chapter 7: Package Enhancements for Testing
- Section 9 Practice Exam 1
- Section 10 Practice Exam 2
What You’ll Learn
- Gain in-depth knowledge through demos, labs, guided exercises, and practice exams that align with the ServiceNow CSA exam objectives.
- Master the complete ServiceNow platform essentials, from data modeling and UI configuration to automation and workflows, for a full-service experience
- Gain real-world skills by building ServiceNow applications, workflows, and catalogs, preparing you for a ServiceNow CSA role.
- Develop a problem-solving mindset by tackling real-world challenges, ensuring you can adapt and apply ServiceNow skills in any professional environment.
Skills covered in this course
Reviews
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NNigam Patel
There are so many questions asked in the quizzes that are not covered in the course. I would expect what ever is asked in quizzes or exams to be covered somewhere in the course.
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SSamit Thakur
Faith is an excellent teacher, and has a calm and serene style that makes learning both effective and stress-free.
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MMusarrat kazi
This course is fantastic for beginners. Faith explains the concepts really well. Only the new modules which Service now has added in the Yokohoma version like Platform Analytics, Shared Responsibility Model and Security Center are not included in the course. But overall, an excellent course to understand service now and its features.
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AAbdulsalam Nafisat
The course is one of the best CSA course I have taken so far. Faith is a great instructor!
