Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
0 Hour(s) 0 Minute(s)
Language
English
Taught by
Ali Saghaeian
Rating
Course Overview
Practice for ServiceNow CIS-ITSM Zurich Delta test with answer explanations, images, screenshots, and links (unofficial)
Latest update (January 2026): Added Zurich Delta Exam.
Exam Purpose
Prepare for the 'ServiceNow Certified Implementation Specialist certification in IT Service Management (CIS-ITSM)' delta exam with the most comprehensive set of practice questions with detailed answer explanations, images, diagrams, screenshots, and reference links.
The CIS-ITSM exam certifies that you have the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.
Exam Preparation
Exam questions are based on the official ServiceNow Delta study guide and the ServiceNow release notes. This course should not be considered an official study or exam material and should only be used to practice for the Delta exam.
It also helps you familiarise yourself with the exam format and structure and practice your knowledge in a simulated exam environment.
Practice Test Focus
This course focuses on testing the specific topic area of the certification for the features and functionality that were first introduced or changed in each ServiceNow release.
Test 1: Zurich Delta
Test 2: Xanadu release
Test 3: Washington DC release
Test 4: Vancouver release
Test 5: Utah release
Test 6: Tokyo release
Test 7: San Diego release
Test 8: Rome release
Test 9: Paris & Quebec releases
The course is regularly updated to align with the latest ServiceNow release and exam changes.
Exam Scope
Incident Management (25%)
Problem Management (15%)
Change Management (25%)
Service Portfolio Management (5%)
Service Catalogue and Request Management (25%)
Configuration Management Database (5%)
Question Formats and Responses
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses. Partial credit is not provided.
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Disclaimer: This course is not affiliated with or endorsed by ServiceNow. ServiceNow® is a registered trademark of ServiceNow, Inc. All other trademarks are the property of their respective owners.
Course Content
- 1 section(s)
- Section 1 Practice Tests
What You’ll Learn
- Gain the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow ITSM applications
- Learn the new, updated and changed features and functionality with the introduction of each ServiceNow release
- Get familiar with the exam format and structure, and practice your knowledge in a similar simulated exam environment
- Practice for the ServiceNow CIS-ITSM exam for changes introduced in different releases: From Paris, all the way to Tokyo, Utah, Vancouver, Washington DC, Xanadu
Skills covered in this course
Reviews
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FFelicia
None of the questions was in the Xanadu Delta Exam.
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AAnnie Palvin
I could not find a course that contains latest release questions on the web and it is great that this course offered me a lot of new material and upgraded my knowledge in the field. Not just the latest release questions, but the previous ones are also profound and comprehensive. So you can enjoy them deeply.
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AAndrew Speakman
Good coverage of the questions, but not as updated as I expected for the vancouver release and the rest were helpful and covered all topics of ITSM.
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NNadezhda Milenkova
The training is very good, especially the explanations on the answers.
