S/4 HANA Stock Room Management and ECC SAP WM Support Course

Roles of Support Consultant and sample Tickets

In this course, one can learn about the below topics

• The roles and responsibilities of a Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explained

• And also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.

• Explained the level of tickets like L1, L2, and L3 based on the criticality

• Few samples are provided for the tickets

• Difference between the Criticality and the Priority of the tickets

• Explained the difference between Core Team Members and the End Users

• Different Support Tool names are given

• Handling the tickets based on SLA

• Planning the daily activities during Support Projects

• Value addition to the Role

• Different Tools in the Market are listed

• SAP Warehouse Management Hyper care sample issues with solutions

• SAP Warehouse Management Support Issues with solutions

• SAP Warehouse Management Configuration changes related sample tickets

• SAP Warehouse Management Program change related sample tickets

• SAP S/4 HANA Stock Room Management vs SAP Warehouse Management. This helps to understand the future of SAP WM in S/4 HANA. Entire knowledge in SAP WM will be helpful on S/4 HANA also.

• SAP Quizzes helps to revise the knowledge which was gained from the course