Udemy

Tackling sensitive workplace conversations with confidence

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  • 2,547 Students
  • Updated 10/2017
4.4
(321 Ratings)
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Course Information

Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
0 Hour(s) 52 Minute(s)
Language
English
Taught by
Skill Boosters, Barry Winbolt
Rating
4.4
(321 Ratings)
2 views

Course Overview

Tackling sensitive workplace conversations with confidence

How to discuss a delicate topic with an employees and colleagues - a guide for managers

Whether it’s speaking to someone about their bad body odour, tackling issues around someone’s personal life, dealing with sickness and bereavement or addressing suspected alcohol or drug abuse, being able to have conversations around sensitive issues is a key skill that can mean the difference between a happy, productive workforce and one that’s plagued by stress, poor employee dynamics and low productivity.

It’s also essential for employers and managers to be aware of common legal pitfalls around dealing with certain issues in order to avoid costly tribunal action further down the line.

Combining thought-provoking original drama with insight from an employment law expert and leading workplace psychologists, this course from Skill Boosters provides employers and managers with a toolkit for raising delicate and personal issues and resolving them effectively at an early stage.

Featured experts:

  • Petra Venton, Employment law expert
  • Barry Winbolt, Psychologist and mediator
  • Clive Lewis, CEO, Globis Mediation
  • Kate Russell, Employment law and HR consultant, Russell HR Consulting

Course Content

  • 6 section(s)
  • 9 lecture(s)
  • Section 1 Overview and preparing for the conversation
  • Section 2 Sensitive issue - Alcohol
  • Section 3 Sensitive issue - Body odour
  • Section 4 Sensitive issues - Sick family member and office romance
  • Section 5 Sensitive issues - inappropriate & uncooperative behaviours
  • Section 6 Check your understanding

What You’ll Learn

  • Understand why certain issues are particularly sensitive
  • Know why managers may need to raise them
  • Appreciate some of the challenges they can face when they do
  • Know how to prepare for a conversation about a sensitive issue
  • Be familiar with important qualities to demonstrate when having a conversation about a sensitive issue
  • Use effective techniques for approaching sensitive issues how to agree a way forward
  • Appreciate the importance of familiarising yourself with your organisation’s procedures and policies

Skills covered in this course


Reviews

  • A
    Anonymized User
    4.0

    Provided an idea about Sensitive conversations

  • D
    Debbie Slocum
    4.5

    Good information. easy to follow

  • W
    Warren Heath
    3.5

    Still early in the course but it is displaying evidence of the style of information I am looking to garnish to enhance my capabilities.

  • D
    Daniel Jaśkowski
    5.0

    I can say that the content is really useful. I hope that i won't need this during my work but "you never know".

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