Course Information
Course Overview
How to discuss a delicate topic with an employees and colleagues - a guide for managers
Whether it’s speaking to someone about their bad body odour, tackling issues around someone’s personal life, dealing with sickness and bereavement or addressing suspected alcohol or drug abuse, being able to have conversations around sensitive issues is a key skill that can mean the difference between a happy, productive workforce and one that’s plagued by stress, poor employee dynamics and low productivity.
It’s also essential for employers and managers to be aware of common legal pitfalls around dealing with certain issues in order to avoid costly tribunal action further down the line.
Combining thought-provoking original drama with insight from an employment law expert and leading workplace psychologists, this course from Skill Boosters provides employers and managers with a toolkit for raising delicate and personal issues and resolving them effectively at an early stage.
Featured experts:
- Petra Venton, Employment law expert
- Barry Winbolt, Psychologist and mediator
- Clive Lewis, CEO, Globis Mediation
- Kate Russell, Employment law and HR consultant, Russell HR Consulting
Course Content
- 6 section(s)
- 9 lecture(s)
- Section 1 Overview and preparing for the conversation
- Section 2 Sensitive issue - Alcohol
- Section 3 Sensitive issue - Body odour
- Section 4 Sensitive issues - Sick family member and office romance
- Section 5 Sensitive issues - inappropriate & uncooperative behaviours
- Section 6 Check your understanding
What You’ll Learn
- Understand why certain issues are particularly sensitive
- Know why managers may need to raise them
- Appreciate some of the challenges they can face when they do
- Know how to prepare for a conversation about a sensitive issue
- Be familiar with important qualities to demonstrate when having a conversation about a sensitive issue
- Use effective techniques for approaching sensitive issues how to agree a way forward
- Appreciate the importance of familiarising yourself with your organisation’s procedures and policies
Skills covered in this course
Reviews
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AAnonymized User
Provided an idea about Sensitive conversations
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DDebbie Slocum
Good information. easy to follow
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WWarren Heath
Still early in the course but it is displaying evidence of the style of information I am looking to garnish to enhance my capabilities.
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DDaniel Jaśkowski
I can say that the content is really useful. I hope that i won't need this during my work but "you never know".