課程資料
報名日期
全年招生
課程級別
學習模式
修業期
1 小時 35 分鐘
教學語言
英語
授課導師
Sharon Xuereb
評分
14次瀏覽
課程簡介
How to effectively resolve conflict at work.
Conflict is a natural feature of human communication. Often we see conflict as negative, and it is true, conflict that is not handled well can have a devastating impact on staff morale and productivity, as well as customer-relations. However when conflict is managed well, it can lead to increased creativity and enthusiasm amongst workers.
This course is of immense practical value to you if you work with other people, whether colleagues or customers. You will learn how to identify conflict, and understand the different types of conflict that occur at work. There is a strong focus on practical skills to resolve conflicts. You will discover what your preferred conflict management style is, and the situations where it is most suitable.
課程章節
- 5 個章節
- 26 堂課
- 第 1 章 Introduction to conflict management in the workplace
- 第 2 章 Foundation to understanding conflict
- 第 3 章 Types of conflict and their consequences
- 第 4 章 Resolving conflict
- 第 5 章 Conclusion and takeaways
課程內容
- List the main reasons for conflict.
- Identify the positive and negative consequences of conflict.
- Express themselves effectively in situations of conflict.
- Confidently resolve conflict with colleagues or customers.
此課程所涵蓋的技能
評價
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AAman Dhaliwal
The course seems to be very outdated
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RRosemary
It confirmed my method of conflict resolution is a good method in the workplace. The course was very much a confirmation. Thank you.
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AAndres Barron
The audio is abrupt and seems like there is missing content. The noise quality is low and could use a better microphone or environment. The speaker is understandable and enunciates well but seems like she could use a glass of water.
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LLouis Marello
The course was very informative and a great resource for someone starting a career in HR.
