Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
1 Hour(s) 35 Minute(s)
Language
English
Taught by
Sharon Xuereb
Rating
1 views
Course Overview
How to effectively resolve conflict at work.
Conflict is a natural feature of human communication. Often we see conflict as negative, and it is true, conflict that is not handled well can have a devastating impact on staff morale and productivity, as well as customer-relations. However when conflict is managed well, it can lead to increased creativity and enthusiasm amongst workers.
This course is of immense practical value to you if you work with other people, whether colleagues or customers. You will learn how to identify conflict, and understand the different types of conflict that occur at work. There is a strong focus on practical skills to resolve conflicts. You will discover what your preferred conflict management style is, and the situations where it is most suitable.
Course Content
- 5 section(s)
- 26 lecture(s)
- Section 1 Introduction to conflict management in the workplace
- Section 2 Foundation to understanding conflict
- Section 3 Types of conflict and their consequences
- Section 4 Resolving conflict
- Section 5 Conclusion and takeaways
What You’ll Learn
- List the main reasons for conflict.
- Identify the positive and negative consequences of conflict.
- Express themselves effectively in situations of conflict.
- Confidently resolve conflict with colleagues or customers.
Skills covered in this course
Reviews
-
AAman Dhaliwal
The course seems to be very outdated
-
RRosemary
It confirmed my method of conflict resolution is a good method in the workplace. The course was very much a confirmation. Thank you.
-
AAndres Barron
The audio is abrupt and seems like there is missing content. The noise quality is low and could use a better microphone or environment. The speaker is understandable and enunciates well but seems like she could use a glass of water.
-
LLouis Marello
The course was very informative and a great resource for someone starting a career in HR.
