How to develop KPI based on Critical Success Factors [EN]

KPI system design | performance metrics | success indicators | HR analytics | employee evaluation | performance tracking

Struggling to measure what really matters in your company?

Most businesses set goals without understanding what to measure — resulting in misaligned teams, wasted resources, and performance that never improves.

In this course, you’ll learn how to develop an effective KPI system that drives real business results. No theory overload — just practical tools, frameworks, and real cases you can apply immediately.

By the end, you’ll know how to:

• Identify critical success factors (CSFs)

• Differentiate between vanity and actionable metrics

• Design clear, business-aligned KPIs

• Visualize data in ways that support leadership decisions

• Avoid the most dangerous myths about KPIs

What’s inside the course:

Class 1: What are Key Performance Indicators (KPIs)

• Four types of indicators

• Characteristics of effective KPIs

• Linking KPIs with strategy

• Past, present, and future-oriented metrics

• The 10-80-10 rule

• Understanding critical success factors

Class 2: Finding Critical Success Factors (CSFs)

• KPI systems in real companies

• Four-stage development process

• Two-day workshop structure

• Impact mapping case: airline example

Class 3: Selling KPI Changes to Stakeholders

• Productivity laws

• Emotional drivers in KPI adoption

• Preparing elevator pitches and proposals

• John Kotter’s 8 steps to change

Class 4: Designing KPIs

• Common traps

• Metric formulation

• Cost-benefit evaluation of metrics

• Reformulation and categorization exercises

Class 5: Defining Performance Indicators

• From CSFs to KPIs

• KPI calculation

• Practice with real-world metrics

Class 6: KPI Visualization and Tracking

• Using Stephen Few’s best practices

• Reporting hierarchies

• Leveraging available tools

Class 7: Agile Implementation of KPI Systems

• Three-step method

• Seven foundational building blocks

• Agile tools like Scrum and Kanban

Class 8: Myths That Sabotage Performance Measurement

• Debunking common KPI misconceptions

• Misuse of KPIs in compensation systems

• Financial vs non-financial KPIs

Why this course:

• Learn from Mike Pritula — 20+ years in HR, ex-Wargaming, Preply, iDeals

• Get ready-made templates and tools

• Join an expert-led chat community

• Earn a certificate with global recognition

This course contains the use of artificial intelligence. It ensures cutting-edge insights and the latest practices.

This course contains a promotion. 

This is your chance to master performance management and become a data-driven decision-maker.

Act now — your seat in this course could be the start of a new level in your career. Enroll today.