Business English - Customer Service - Vocabulary & Skills

Learn Perfect Business English | Master Customer Service Skills | Learn Business English Vocabulary & Phrases

Hello! I'm Francis, and I'm excited to be your guide on Udemy for this course, Business English - Customer Service.

This course is all about helping you get better at using your Business English skills to deal with complaints, resolve issues and build customer relationships.

What Our Students Say

★★★★★

Mark P.

“Fantastic course. The investment was wise. Francis is a skilled educator. I adore how he teaches English; it's easy and enjoyable.”

★★★★★

Catrin E.

“The course was quite enjoyable for me. It's actually exactly what I expected.We appreciate your work in creating and sharing these wonderful teachings with us.”

★★★★★

Fiori K.

“This course is excellent. This is really useful for my profession because I work for a company as a customer service specialist.”

★★★★★

Junius T.

“Fantastic course. Many helpful and realistic expressions that you may employ right away to enhance your business English and skills.”

Who Is This Course For?

You Work in Customer Service: If your job is to handle your company’s interactions with clients, this course will make your Business English better for work.

You Want to Work in English: It doesn’t matter if you’re not in Customer Service now. If you want a job where you need to speak English, this course is for you. In many jobs, you need to know a little about dealing with customers, such as how to send emails or the appropriate tone to use.

You're Still Studying/Recently Graduated: If you are looking for your first job, speaking English or not, this Business English course will help you improve your Customer Service skills more generally.

What Will You Learn?

Business English - Customer Service - Unit 1 - Introduction: First, we'll say hello and tell you what this course is all about.

Business English - Customer Service - Unit 2 - Handling Enquiries: learn how best to respond when customers or potential customers contact you.

Business English - Customer Service - Unit 3 - Taking Action: learn the language you need to use when taking steps to help your customer.

Business English - Customer Service - Unit 4 - Dealing with Complaints: learn how to deal with unhappy customers in a polite and professional way.

Business English - Customer Service - Unit 5 - Building Relationships: learn how to build and maintain a positive connection with your customer over time.

Business English - Customer Service - Unit 6 - Conclusion: We'll wrap up everything you've learned and talk about what's next.

Why Join This Course?

Learn From Experience: I've been teaching English for over 12 years, including time as an IELTS examiner. I know how to make learning fun and useful.

Real Situations: This course uses examples from the real world of work. You'll learn Business English that you can use right away. Plus, you'll learn from my experience of keeping my own customers happy.

Join Many Happy Students: Over 100,000 students have already improved their Business English (and English in general!) with my courses. You can be next!

What Will You Gain?

Speak About Customer Service: Feel more confident in your Business English when handling interactions with clients.

Better Business English Writing Skills: Write emails and messages that are clear and professional.

Useful Business English Knowledge: Learn English that will help you at work, not just in Customer Service.

Ready to Start?

Join me in Business English - Customer Service. Let's take your English to the next level together. See you in class!