Effective Business English for Service Staff

Your comprehensive guide to more effective English communication - for office administration, retail and hospitality!

Do you organise in English-language meetings? Take phone calls from English-speaking clients? Need to send English emails? Attend trade fairs where English is spoken?

And is English your second language?

This course is for non-native English speakers needing frontline skills in:

• planning meetings
• preparing meeting agendas and writing the minutes
• taking phone calls and messages
• greeting visitors to the company
• sending English emails about your company, products or services
• talking to clients or potential customers

So if you work in administration or sales, and if you have lower-intermediate or intermediate English language skills then this course is for you!

I'm a professional, qualified and experienced English trainer with over 9 years' experience teaching business English to companies and individuals here in Germany. I base my training on many years' experience working in the public and private sectors in Australia, and believe that learning by doing is the most effective way.

In this course you'll listen, watch, read, write and produce your own meeting Invitations, Agendas, Minutes and more! You'll hear phone calls, take messages, write about your products and services.

And - you'll have direct contact with me, your teacher, and I'll work with you every step of the way.

By the end of this course you will be a confident and effective communicator in Business English!