Udemy

Aviation: Customer Service In Airline Industry

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  • 343 Students
  • Updated 6/2018
4.4
(150 Ratings)
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Course Information

Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
0 Hour(s) 31 Minute(s)
Language
English
Taught by
Arevik Hakobyan
Rating
4.4
(150 Ratings)

Course Overview

Aviation: Customer Service In Airline Industry

Departure: Check-In & Boarding

Turn your love of aviation into a rewarding, profitable, and fun career!


Airports can be interesting and rewarding places to work.


There are many opportunities available for you to pursue, and not only as a pilot.


The air industry is a large employer that offers many different types of jobs and careers.


Help lead flight into the future with a career in aviation!

Course Content

  • 3 section(s)
  • 15 lecture(s)
  • Section 1 Introduction
  • Section 2 Departure
  • Section 3 Special Categories Of Customers|Passengers

What You’ll Learn

  • Understand how airlines and airports operate in relation to the provision of customer|passenger services., Learn about customer|passenger and baggage check-in and boarding procedures., Improve your customer service skills to increase customers loyalty and sales performance., Obtain the skills you need in order to get successfully hired by the lead companies in the aviation industry., Aviation General, Codes and Abbreviations, Airline Terminology, Travel Documentation, Baggage Handling., Knowledge of the Customer | Passenger Service Agent role, duties coupled with Aviation terminology and procedures.

Reviews

  • L
    Luis Ribeiro
    5.0

    Excelente curso.Uma fonte importante de informação acerca de todo o processo de embarque,check in e acompanhamento dos diversos tipos de cliente.

  • R
    REGINA LOUISE ZULUETA
    5.0

    So much important information needed to know.

  • G
    Gloria Okungbowa
    4.0

    It was quite interesting. However, since it's the basics, i would have like it broken down in more simpler terms. Also, i would have liked some mentions of some of the challenges the customer service executives encounter and how to handle. We hope to get more details subsequently

  • A
    Adeel Tariq
    4.5

    I’m very thankful to you. It’s very great experience with you and I learned so much things and you provide me informative things it’s was great time and can you make more courses about aviation industry. Thank you so much Miss God bless you more

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