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課程資料
課程簡介
Learn and understand how to delegate effectively
Effective Delegation is a skill that is sometimes overlooked.
It is assumed that people will know how to delegate and delegate effectively naturally.
However, many experiences shortcomings from the lack of understanding in relation to this topic.
Delegation and doing it well is crucial to the success or otherwise of many supervisory or management roles.
Anyone in a Senior or Supervisory role at some point or another need to delegate some work out to others.
In doing so, we need to understand what the essential features of doing that effectively is.
The values of the organisation, goals and objectives are vital at the initial and all through the process of determining what is meant to be delegated.
Identifying what is to be delegated: tasks, processes etc is essential.
Ensuring the process, task is optimised and well documented will ensure better outcomes than if this isn't done at this time.
Assessing if a process is optimised and running through a checklist is helpful (included in the course).
Defining the role, profile, experience, qualifications or attributes of the person to deliver these helps the effective execution of the delegated process.
Stating clear and precise responsibilities of the role, the supervisors participation is always a vital feature
Upward delegation helps ensure that the delegated role holder gets the right and needed support
Where new, Ad hoc and emergency delegation is required, these need to be explored
Remote working and how to achieve effective delegation.
Dispute resolution as it relates to delegation comes up more often than one would think and this modules takes a look at how to avoid and resolve these.
Effective delegation during a crisis is often overlooked until needed. Worth including now before it is required
Continuously confirm and assess delegation outcomes
My Effective Delegation framework helps pull all the features together into one view and serves as a good chart to download.
This extensive, well-rounded course is designed to be a reference and resource for you to come back to at various times, addressing questions you might have relating to the very many areas covered.
Overall, effective delegation impacts us all as we interact within work, with service providers and product manufacturers.
It is important in our daily lives.
I believe this course adds to the essential knowledge to execute effective delegation in any organisation.
課程章節
- 15 個章節
- 17 堂課
- 第 1 章 Introduction
- 第 2 章 Why Effective Delegation matters
- 第 3 章 Elements of an Effective Delegation Framework
- 第 4 章 Values, Objectives and Goals
- 第 5 章 Identify and define what you want to delegate
- 第 6 章 Ensure the process is optimised and well documented
- 第 7 章 Identify or define the role, profile or attributes of the person to deliver it
- 第 8 章 Responsibilities
- 第 9 章 Upward delegation
- 第 10 章 New and Ad hoc delegation
- 第 11 章 Effective delegation for Remote working
- 第 12 章 Dispute resolution relating to delegation
- 第 13 章 Effective Delegation during Crisis
- 第 14 章 Continuously confirm and assess delegation outcomes are being met
- 第 15 章 Effective Delegation Framework
課程內容
- Delegation Essentials, What to do before delegating, Considerations for delegation, The role of values, goals and objectives in delegation, The role itself, The person performing the delegated duties, The process being delegated, What to do in a crisis, Delegation - Remote working, Dispute resolution, Upward delegation
此課程所涵蓋的技能
評價
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YYun Quintanilla
Slides are very detailed and well written, concepts can be applied to other processes as well. 1.5 hours went by fast.
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AAntonija Jurić
Poor audio quality and bad presentation slides (too much text, not enough relevant pictures with examples...)
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KKaaka Saina
The facilitator was just audible enough. The course was clear and tackled everything I needed to know about delegation. The facilitator also gave examples while explaining the different elements of delegation. [ delegation frameworks]
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IIllo Uchenna Prudentus
It was a good course and the tutor explained what he means about effective delegation, I understood upward delegation, formation of new and adhoc delegation and many more brilliant ideas