Introduction to Telecom Business Process

Learn about the business process followed in telecom domain

The course explains telecom business process through various frameworks used in the industry.

NGOSS stands for New Generation Operations Systems and Software. It is a work program lead by Tele Management Forum (or TMF). It aims to deliver a framework that will:

• Help in producing new generation OSS or BSS solutions
• Be a repository of models, documents and other supporting material

It is availed as a toolkit to industry-agreed specifications and guidelines that mostly cover all key business and technical areas.

NGOSS is a component based framework that has following components:

• enhanced Telecom Operations Map (or eTOM) – Also known as the Business Process Framework
• Shared Information Data (or SID Model) – Also known as the Information Framework
• Technology Neutral Architecture (or TNA) and Contract Interfaces – Also known as the System Integration Framework
• NGOSS Compliance Element – It provides a suite of tests for compliance to eTOM, SID, TNA and contract interface components.

Frameworx is the new name for NGOSS which is a combination of other frameworks. It maps the old one with new ones. Such as:

• eTOM to Business Process Framework
• SID to Information Framework, and
• TNA to Integration Framework

The course extensively covers the above-mentioned framework.

Briefly, eTOM is a reference framework that categorizes all the business activities that a service provider performs.

SID is basically designed for standard representation of data so that it can be shared or reused by different OSS and BSS applications provisioned by multiple vendors.

TNA along with Interfaces forms an “Integration Framework”. TNA is an architecture that is sustainable through technology changes and integrates other applications using interfaces.

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