Desktop IT Support Level 1 & 2 in real life (Troubleshooting

Learn everything in real life Troubleshooting for IT Help Desk , Helpdesk , IT Support , System Administration and IT

This course in 2025 will teach you how to become a Desktop Engineer. Here I shall provide almost common issues in real life, what almost users and client-facing issue and how we resolve these issue with a perfect solution.

Windows Client & Windows Server used in this course

• Windows client ( windows 11 and windows 10 )

• Windows Server ( 2016 & 2019 )

Windows Server Version available till today :

• Windows Server 2003

• Windows Server 2008

• Windows Server 2012

• Windows Server 2016

• Windows Server 2019

Windows Client Version available till today :

• Windows XP

• Windows Vista

• Windows 7

• Windows 8

• Windows 10

• Windows 11

  
  

Other name for IT Support

• System Administration

• System Administration ( Level 1 )

• System Administration ( Level 1 & 2 ) Desktop Support

• Remote Support

• Field Support

• Desktop Engineer

• Remote Engineer

• Helpdesk

• IT Engineer

• IT Support

Duties and responsibilities of the job ( for some company )

• Installing and configuring computer hardware, software, systems, networks, printers and scanners

• Monitoring and maintaining computer systems and networks

• Responding in a timely manner to service issues and requests

• Providing technical support across the company (this may be in person or over the phone)

• Setting up accounts for new users

• Repairing and replacing equipment as necessary

• Testing new technology

• Possibly training more junior staff members.

• Install and configure software and hardware.

• Manage network servers and technology tools.

• Set up accounts and workstations.

• Troubleshoot issues and outages.

• Ensure security through access controls, backups and firewalls.

• Monitor performance and maintain systems according to requirements.

  
  

Hope you will enjoy the course