The 5 Fundamentals of Hospitality Management

An essential training course for new and existing Managers in the hospitality industry.

Introduction to the course

This course has been written for hospitality people, by hospitality people. In this fast paced and transient industry that we work in, too often do we find people stepping up into a management position without the support or resources in place to help them succeed. This course will provide just that.

The 5 Fundamentals of Hospitality Management includes:

• Managing yourself

• Managing your Team

• Managing your Workload

• Managing Challenging Conversations

• Managing Performance

How about instead of learning how to do things by trial and error, you learn form the experts and the mistakes they made to become effective managers and leaders.

The benefits of enrolling onto this course include, but are not limited to...

• You can be in control of your own learning journey, completing the course at your own pace

• You will have the opportunity to reflect on your own experiences

• Every lecture has an activity for you to complete, ensuring retention of knowledge

• You will adopt an open mindset, encouraging self development and growth

Who is Appetite4Careers?

Appetite4Careers is a Learning and Development consultancy specialising in hospitality. We are a global enterprise, based in the bustling city of London, the epicentre of the United Kingdom's culinary scene. We work with businesses to provide the perfect solution to their people development needs, as well as working with individuals to support their personal and career development.

It is our absolute mission to attract, retain and develop talent for the hospitality industry.

Our tutors have a wealth of knowledge and experience in all aspects of the hospitality industry. They understand and appreciate that Managers are under a lot of pressure to be top performers, especially in the current climate we are living in. Appetite4Careers has been created to support people within the hospitality industry, no matter what their role, to develop themselves into exceptional leaders.

Whether you are a chef or a waiter, manager or a director, or if you work in head office in a supporting role, we have a bank of courses for you to choose from.

Course Overview:

The 5 Fundamentals of Hospitality Management is broken down into 5 sections:

• Managing yourself

• Managing your Team

• Managing your Workload

• Managing Challenging Conversations

• Managing Performance

Managing Yourself:

In this fundamental we look at What is a Manager and a Leader and how can you be both. You will learn the 4 essentials of being an effective manager & leader which are: Being brilliant at the basics; Being competent and knowledgeable; Leading from the front and managing from the back; Building Relationships.

We will also look at the role and responsibilities of being a manager, as well adapting your mindset to be open to learn and grow. We share some top tips when stepping into management and you will be tasked to find a mentor to support you through your journey.

Managing your Team:

Hospitality is not a one man show - Teamwork is essential to deliver true hospitality.

In this fundamental we will look at what a team is and how you can maximise its potential and become high performing. You will learn how to put the right people in the right role to get the best out of them and you will also be introduced to our unique management style that is perfect for hospitality, Shape Shifter Leadership.

Managing your Workload:

In this fundamental will learn how to prioritise your tasks effectively; action them accordingly; learn how to delegate and how to manage those time parasites that eat away at your day. You will be introduced to our priority scale which will ensure you are doing the right task at the right time. We will also introduce you to the 4Ds of Time Management which, if used correctly, can help you gain time rather than lose it. When it comes to delegation, you will be given clear steps to follow to help you delegate effectively.

Managing Challenging Conversations:

Nobody likes to have them but they are a part of life and of management. Having challenging conversation is an area that most, if not all new managers fear. Why? Because they don't know how to have them. The key is to learn how to handle these conversations in a way that produces a better outcome: less pain for you, and less pain for the person you are talking to. In this fundamental, you will learn some techniques to approach and handle difficult or awkward conversations at work while also keeping your relationships intact. You will understand the difference between an appropriate and inappropriate request and how you can say "no" to them.

Managing Performance:

Managing performance is all about finding a way to motivate the people on your team, encouraging them to do their best, and unlocking their potential to develop and maximise their own performance through something we like to call “levelling up”. You will learn how to set SMART Goals, how to action them and how to follow up.

This course has been written for hospitality people, by hospitality people. We haven't overcomplicated it and use scenarios and exercises that are relevant to your role. Enjoy!