Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
0 Hour(s) 0 Minute(s)
Language
English
Taught by
NextGen Labworks
Course Overview
NEW SALESFORCE RELEASE - Pass the Salesforce Certified Agentforce Specialist Exam on First Attempt -
About the Agentforce Specialist Credential
The Salesforce Agentforce Specialist credential is for professionals who manage and optimize Agentforce within their organizations. This certification demonstrates a thorough understanding of Agentforce capabilities and Salesforce Platform configuration, validating the expertise required to implement Agentforce and drive business success.
Who Should Take the Exam?
The Salesforce Certified Agentforce Specialist is designed for individuals who are proficient in configuring and managing Agentforce and have a strong understanding of Salesforce's core functionalities. This exam is ideal for those who want to showcase their knowledge and experience in:
Navigating Salesforce tools and developing custom solutions, actions, or integrations within the platform.
Identifying the best use cases for Prompt Builder, managing prompt templates, and applying grounding techniques.
Creating and customizing agents to meet specific business needs, and using the Agentforce Testing Center for agent validation.
Utilizing the Agentforce Data Library to improve agent response accuracy and personalize customer interactions.
Understanding how Data Cloud retrievers enhance agent responses.
Monitoring agent adoption and ensuring user security.
Collaborating with stakeholders to drive Agentforce-driven business improvements.
What Successful Candidates Will Be Able to Do:
Use Agentforce to streamline business processes and empower teams to work more efficiently.
Design custom agents with prebuilt skills for different departments, integrating them with existing systems.
Apply Agentforce tools and best practices to ensure agents provide accurate, relevant, and context-aware interactions.
What You Don’t Need to Know
Candidates are not expected to have:
Advanced knowledge of configuring or fine-tuning large language models (LLMs).
Familiarity with coding languages like Apex or Python.
Expertise in external AI tools or transformer architecture.
Skills in ROI calculations or understanding white space analysis.
Experience with Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.
About the Exam
Here’s what you need to know about the Salesforce Certified Agentforce Specialist Exam:
Content: 60 multiple-choice questions, plus up to five unscored questions
Time: 105 minutes to complete
Passing Score: 73%
Version: Aligned with the Winter '25 release
Registration Fee: Free
Retake Fee: USD $100 (plus applicable taxes)
References: No external materials may be used during the exam
Prerequisite: None
Feedback Opportunity:
After completing your exam, you will be invited to take a brief 10-question survey about your experience. Your feedback helps us improve the Salesforce Credentialing Program and ensures that our certifications remain valuable. The survey will take no more than 5 minutes to complete.
Course Content
- 1 section(s)
- Section 1 Practice Tests
What You’ll Learn
- Learn how to effectively manage customer inquiries using Salesforce case management and automation tools to streamline support processes., Discover how to customize Agentforce agent consoles, improving agent efficiency and ensuring quick resolutions., Understand how to use Agentforce Data Library and Prompt Builder to enhance response accuracy and personalize customer interactions., Test your knowledge with exam-Prepare for the Salesforce Certified Agentforce Specialist exam with targeted content and questions covering key Agentforce areas.
