Course Information
Course Overview
Powerful Words and Techniques for Business Communication
Tired of losing clients who don't understand your message?
You wouldn't talk to your boss the same way you talk to your best friend. And you wouldn't talk to your neighbour the same way you talk to a 3 year old.
So don't talk to your client the same way you talk to yourself: talk to them they way THEY talk to themselves.
This course helps you ditch the jargon and speak directly to your ideal client's needs. You'll learn to:
Identify hidden language barriers: Discover how everyday words and overused buzzwords can push clients away.
Craft clear, compelling messaging: Learn to write persuasively without sacrificing simplicity.
Speak directly to your audience: Tailor your communication for maximum impact.
We are all bombarded by messages and marketing every single day, and our clients are no different. The best way to stand out now is to make your messages simple, clear, and specific.
Find out:
The everyday language you use that is harming your business
The jargon your clients never want to hear again
The secrets of effective communication in a business context
All the specific, simple tips you need to make your business communication excellent
By the end of this course, you'll be equipped to write clear, concise, and client-centric messages that drive sales and build trust.
What students are saying:
Barbara M.: "This was excellent! Well delivered and lots to learn and reflect on as well as apply to the organization Thanks'
Paul B.: "Loved the way course was broken into small Digestible pieces . Great presentation"
Michael C.: "Very interesting and informative especially the annoying corporate speak!"
Thelma L.: "This very informative course significantly helps with business language and client communication. I would definitely share this with my SLT team and subordinates"
Course Content
- 10 section(s)
- 61 lecture(s)
- Section 1 Introduction
- Section 2 Pre-Game
- Section 3 Everyday words to drop
- Section 4 Jargon you don't even know you use
- Section 5 What you want to say instead
- Section 6 Be Heard, Be Understood: Effective Communication
- Section 7 Communicating with clients and prospects: tips and tricks
- Section 8 Communicating with colleagues and employees: tips and tricks
- Section 9 Confident Conversations: Mastering Questions, Repetition & Follow-Up
- Section 10 Conclusion
What You’ll Learn
- Speak powerfully: grow exponentially, Identify and avoid common jargon and overused words, Simplify your language to increase your impact, Learn the tips and tricks of effective business communication, Understand the psychology of communication, Craft audience-focused messages that get your ideas across, Engage in productive conversations that build rapport
Skills covered in this course
Reviews
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WWendy C Bailey
Somewhat. I communicate daily as a virtual scheduler so the use of words, a specific and clear purpose for my call, speaking peace, and articulation when making each call