Udemy

The Telephone Efficiency

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  • 34 Students
  • Updated 3/2026
4.3
(20 Ratings)
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Course Information

Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
1 Hour(s) 6 Minute(s)
Language
English
Taught by
Eric Yeboah
Rating
4.3
(20 Ratings)

Course Overview

The Telephone Efficiency

Rightful usage of the telephone for greater results, Techniques to reduce company telephone cost etc.

The basic too of communication in this modern time is the telephone, but we have taken it for granted, it is time we need to understand that telephone need to be used correctly to derived the maximum benefits.

Companies and employees must understand that the telephone is a cost to the company but if we use it professionally will will get the maximum benefits from it. making and taking calls need to be learn in the company by a professionals.

Telephone efficiency is vital because it time saving and controlling personal calls have a lot of advantages for the organisation and individuals. Reduce company telephone costs by switching to VoIP ( Voice Over Internet Protocol) systems, which use internet data instead of expensive landlines,often cutting bills by over 50%. Other key strategies include consolidating providers, auditing contracts to remove unused services, bundling voice and internet, and implementing employee usage monitoring. It is very important for any serious company to audit and eliminate unused services: regularly review phone bills for unused lines, features example voicemail-to-email, call forwarding, auto-attendants, and unauthorized, expensive premium charges.

Consolidate providers and bundle: Combine internet, local, and international calling services with a single vendor to leverage bulk discounts and simplify administration.

Course Content

  • 9 section(s)
  • 29 lecture(s)
  • Section 1 Introduction To Telephone Efficiency
  • Section 2 Making call: Taking control / Be in control of the call
  • Section 3 Making Call: Preparation
  • Section 4 Making Call: Tactics and Techniques
  • Section 5 Actions for taking calls
  • Section 6 Telephone Efficiency
  • Section 7 Techniques To Reduce Company Telephone Cost
  • Section 8 Telephone messages
  • Section 9 Conclusion

What You’ll Learn

  • Learn about taking control of your call, Learn about being in control of your call, Learn about the preparation of making calls, Learn about the tactics and techniques of making calls, Learn about telephone efficiency, Learn about the telephone message, Techniques to reduce company telephone cost


Reviews

  • a
    abu Edwards
    5.0

    The cost involved in keeping telephone is going up but once it is for business then its very important that the telephone should be used in a more professional way, rules must be clearly set by the company in the usage of the telephone.

  • K
    Kumansa Hotel
    5.0

    There should be a training on the usage of the telephone and the company policy on it should also be made very clear so that employees will know either they can use the telephone for their personal calls or not this must be very clear to avoid confusion when telephone bills are very high.

  • F
    Frank Tampoi
    5.0

    The techniques in the usage of telephone must be learn by the people who use telephone in the organization because excessive usage of the telephone without achieving any business purpose is a very bad cost for the organization.

  • O
    Osina Capital
    5.0

    there should be a very clear policy to ensure at the usage of the telephone so the company will not incur a lot of cost based on staff private calls.

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