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課程資料
課程簡介
Strengthen workplace communication using active listening, writing mastery, and data storytelling.
In today’s rapidly evolving global economy, effective communication is the cornerstone of professional excellence and leadership. The Global Business Communication Specialization is designed to equip professionals with the essential skills to build influence, inspire trust, and drive meaningful business results through powerful, purposeful communication.
This comprehensive program blends theory with real-world practice across three skill-focused courses that emphasize the mastery of active listening, business writing, and data-driven storytelling. Learners will discover how to adapt their communication style across diverse cultural and organizational settings, developing the confidence to connect with stakeholders from around the world.
You’ll gain the tools to navigate cross-cultural conversations with empathy and awareness, craft clear and persuasive business writing, and translate complex data into engaging narratives that inform and inspire action. Through scenario-based exercises and immersive simulations, you’ll practice handling high-stakes interactions—from pitching innovative ideas to senior executives, to resolving conflicts within global teams, to presenting performance insights that shape strategic decisions.
Designed for professionals in every industry and career stage, this specialization helps you integrate communication best practices into your daily work. By the end of the program, you’ll have built a robust communication toolkit—empowering you to lead with authenticity, foster collaboration, influence key decisions, and drive business growth in today’s interconnected and competitive world.
課程章節
- 32 個章節
- 127 堂課
- 第 1 章 Introduction
- 第 2 章 Active Listening Fundamentals
- 第 3 章 Three Conversations & Listening Levels
- 第 4 章 Questioning for Clarity & Insight
- 第 5 章 Self Audit & Bias Awareness
- 第 6 章 Empathic Response Formula
- 第 7 章 Emotional Triggers & Self-Regulation
- 第 8 章 Inclusive & Cross-Cultural Listening
- 第 9 章 Listening in Crisis & High Stress Moments
- 第 10 章 Virtual Meeting Tactics
- 第 11 章 Asynchronous Channels & Tone Management
- 第 12 章 AI Enabled Listening Workflow
- 第 13 章 Listening Ethics & Data Privacy in AI
- 第 14 章 Listening as a Leadership Multiplier
- 第 15 章 QuickStart Listening Dashboard
- 第 16 章 Stakeholder & Customer Listening
- 第 17 章 Intuitive & Energy Based Listening
- 第 18 章 Course Conclusion
- 第 19 章 Introduction to Business Writing & Technical Writing Immersion
- 第 20 章 Write With Clarity, Conciseness and Impact in Many Different Business Contexts
- 第 21 章 Analyse Reader Needs to Create Engaging and Persuasive Messages That Build Loyal
- 第 22 章 Structure And Plan Your Writing To Communicate With Confidence
- 第 23 章 Spread Your Messages With Charisma, Accuracy, Style And Impact
- 第 24 章 Integrate AI Tools To Enhance Productivity And Innovation In Business Writing
- 第 25 章 Conclusion
- 第 26 章 Master Data Storytelling for B2B & B2C Sales
- 第 27 章 Foundations of Data Storytelling
- 第 28 章 Data Collection & Interpretation for Sales
- 第 29 章 Visualizing Data for Impact
- 第 30 章 Presenting & Selling with Data
- 第 31 章 Wrap-Up and Project
- 第 32 章 Bonus Lecture
課程內容
- Apply active listening in global workplace scenarios., Write structured business documents and messages., Communicate insights effectively using data stories., Build empathy and trust through communication.
評價
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sskyler Jubitana
excellent delivery
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AAva flyne
Learning objectives were divided into clear sections
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AAvery Scott
Carter Johnson
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MMark peter
eric is such a great instructor , loved his courses