Udemy

Conflict Management In Business Environment

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  • 17 Students
  • Updated 3/2026
4.0
(06 Ratings)
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Course Information

Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
1 Hour(s) 55 Minute(s)
Language
English
Taught by
Eric Yeboah
Rating
4.0
(06 Ratings)

Course Overview

Conflict Management In Business Environment

Using professional management skills to manage conflict in organisation and build consensus, Conflict resolution etc.

There is bound to have conflict in any organisation, conflict is inevitable in any place where human being work or live. The most important pint is how managers and corporate executives are trained well on conflict management and understand conflict management. Understanding the work environment and know how to build peace in the work environment is an indication of a good and bad leadership qualities and style, because any problem that is not resolved properly can lead to something very big in the future.

Productivity is low when an organisation have a lot of conflict among workers or in the top management level. it is very important that skillful employees don't come on a silver platter you need to train them irrespective of their academic back ground, to make sure there is good working relationship and the number responsibility of working in a team is to enhance the performance of the team and not to create confuse which can lead to low productivity.

One of the key thing that create conflict is scare resources in the organisation, its not good for leadership to stand and look at conditions where resources are in demand for the operation of the company business, sometimes even tools for working become scare. Good managers should never allowed this situation to happen its not the best.

Persistent and consistent conflict in organisations affect the reputation of the organisation and question the competence of the leadership to the general public. Management must ensure that any issue in the organisation is resolved amicably. How you cope with your changes can play a role in your overall mental well-being including how you feel about your life. If you are struggling to cope with a change in your life you might be left with feelings of negativity bitterness or regret about the outcome. Middle managers can effectively resolve conflict by using a structured, neutral approach, such as 3A model ( acknowledge, Ask Perspectives, And Action/follow-up). key strategies include fostering open communication, practicing active listening etc.

Course Content

  • 10 section(s)
  • 42 lecture(s)
  • Section 1 Introduction To Conflict Management
  • Section 2 Causes Of Organisational Conflict
  • Section 3 Stage One : Modes Of Managing Conflict
  • Section 4 Stage Two: Modes Of Managing Conflict
  • Section 5 Conflict Resolution Between Employees
  • Section 6 The Role Of Employer In Conflict Resolution Between Employees
  • Section 7 Five Approaches In organisational Conflict
  • Section 8 Conflict Management Concept
  • Section 9 Strategies For Middle Managers To Resolve Conflict
  • Section 10 How To Deal With Change

What You’ll Learn

  • Learn the causes of organisational conflict, Learn modes of managing conflict in organisation, Learn about conflict resolution between employees, Learn about the role of the employer in conflict resolution between employees, Five approaches in organisational conflict, Conflict management concept, How to deal with change, Strategies for middle managers to resolve conflict


Reviews

  • M
    Morrison Opoku
    5.0

    The manager resolution of the employees should be done with out any bias or favoritism which means that resolution should be than to help the company grow.

  • M
    Muge Sanoglu
    2.0

    The french accent is hard to understand. There are no examples to go over

  • F
    Frank David
    5.0

    What l have notice when there was conflict in my organization is that there was no concentration and employees fell uncomfortable working, management must also ensure that always the is resource available to help work than in accurate.

  • K
    King Donkor
    5.0

    we all need to ensure conflict is not in our organisations

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