Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
3 Hour(s) 35 Minute(s)
Language
English
Taught by
Gerasimos Magoulas
Rating
Course Overview
Enterprise Resource Planning (ERP) - Customer Relationship Management (CRM) systems - Implementing with a free software
This comprehensive course serves as an introduction to the fundamental concepts and principles of Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM). Participants will gain a comprehensive understanding of the role these systems play in modern businesses and how they contribute to organizational efficiency, data management, and customer engagement.
It is designed to equip participants with the knowledge and skills needed to successfully implement Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems by giving an alternative of free open source software. By utilizing open source solutions, participants will gain a cost-effective and customizable approach to system implementation.
Course Overview:
1. Introduction to ERP and CRM Systems
Definition and purpose of ERP and CRM systems
Exploring the role of these systems in organizational success
2. Core Components of ERP and CRM:
Overview of ERP and CRM modules
Understanding how ERP and CRM integrates various business processes
Benefits and challenges of implementing ERP
3. Business Process Integration:
Understanding how ERP and CRM streamline business processes
4. Data Management and Reporting:
Importance of data in ERP and CRM systems
Basics of data entry, storage, and retrieval
Generating basic reports for decision-making
5. Implementation and Go-Live procedures
Implementation steps
Go-Live procedures
Optimization procedure and troubleshooting
6. Presentation of a free open source ERP - CRM software
Downloading
Installing
Configuring
Overall Presentation
Upon completion of this course, participants will have gained a solid foundation in ERP and CRM concepts, laying the groundwork for further exploration and specialization in the field of enterprise systems implementation. They will also be able to install and implement an open source ERP CRM software for their small to medium business.
Who Should Enroll:
ERP Project managers
Salesmen
Business Owners
Business Consultants
Technical managers
Sales managers
CRM Project Managers
Students
Course Content
- 4 section(s)
- 36 lecture(s)
- Section 1 Introduction
- Section 2 Enterprise Resource Planning (ERP)
- Section 3 Customer Relationship Management (CRM)
- Section 4 Practical Part
What You’ll Learn
- Define ERP, Analyze key components, Design, Implementation phase, Post implementation phase, User training, Define CRM, Analyze key components, CRM categories, Design, Implementation phase, Post implementation phase, User training, Present an open source ERP / CRM software
Skills covered in this course
Reviews
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HHans Peseifer
Excellent course for anyone looking to understand real-world ERP & CRM implementation using free and open-source tools. The content is practical, well-structured, and easy to follow, even for beginners.
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JJoshua Aderele
Great
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HHarold Paris
A highly practical course that demystifies ERP and CRM implementation using open-source solutions. Easy to follow with real-world examples and step-by-step guidance. Perfect for startups and IT professionals on a budget.
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KKen Travis
Insightful and practical course on ERP and CRM implementation using free open-source tools! It breaks down complex concepts into easy steps. Perfect for small businesses and IT professionals starting out.
