課程資料
報名日期
全年招生
課程級別
學習模式
修業期
2 小時 53 分鐘
教學語言
英語
授課導師
Eric Yeboah
評分
1次瀏覽
課程簡介
Impact of business process re-engineering and improvement
Today the need of the hour is for the organization to be competitive and embracing new methods, processes, to keep changing continually to ensure future growth and survival. It is only those organizations that have being responsive to the needs for continuous change and those that have being able to keep reviewing themselves with reference to the environment and changing that have managed to transition successfully and grow. Early on every organization focuses on its production processes, product and product quality. Ensuring product quality was the job of the quality specialists and the managements involvement was perhaps limited to embracing a quality policy and practices, however with the growth of technology revolution, globalization and other factors, the entire concept of carry on business has undergone a 360 degree change.
The legendary organizations like IBM, Hewlett-Packard, Xerox and General Electric etc have reinvented themselves to focus on customers and also focus on improving internal processes thus reinventing the entire organization. This resulted in creation of new culture in the organizations. The way that the organization perceived and values its processes, people, systems and all other inputs has change along with their commitment and value proposition to the customers too.
To survive and grow your business in current times, you have got to learn the ropes of business once again, If you look at the market, you will see a lot of brands and organization that were in the fore front in the last few decades no longer exist.The leadership in the market place in all areas have changed and every few years we witness the of brands making it to the top. Listening is a fundamental aspect of effective customer care and a powerful skill that can be learned. Raising awareness of how well everone in an organization truly listens, genuinel y hearing customer concerns, needs and feedback pays dividends and builds high levels of trust.
課程章節
- 10 個章節
- 37 堂課
- 第 1 章 Introduction To Business Process Improvement
- 第 2 章 How To Develop A Business Process
- 第 3 章 How To Analyze A Business Process
- 第 4 章 Business Process Improvement Plan
- 第 5 章 Building A Business Process Improvement Model
- 第 6 章 Stages Support For Business Process Improvement
- 第 7 章 Business Process improvement measurement
- 第 8 章 Working Through Business process improvement project
- 第 9 章 Ways To Improve Customer Care In Your organization
- 第 10 章 Steps to Implementing Process Management
課程內容
- Impact of business Re-engineering and improvement, Business process driving organization, Business process improvement plan, Building a business process improvement model, Stages support for business process improvement, Business process improvement measurement, Working Through Business process improvement project, Steps to implementing process management, Ways to improve customer care in your organization
此課程所涵蓋的技能
評價
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CCaplus Construction
Quality processes and other management efforts aims at achieving the best in the organization made specifically to improve productivity and assist the flow of business so that customers will benefit from the delivery of services in the work place.
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AAndrew Willeam
message delivered but lack of engagement as a course
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FFranklin Daniel
The need for business improvement is more important now than never before because of competition in almost every sector of the economy, it stand to reason that improvement need to be than so that the organization will be well prepared and also will be doing things in the right way.
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BBomtas Vegetables
Business process improvement is a very great panacea in ensuring that each organization and department is able to clearly identify challenges and develop a strategy to resolved it amicably, it can also be used to assess the company total revenue.
