Salesforce Certified Agentforce Specialist Exam Questions

NEW SALESFORCE RELEASE -- Pass the Salesforce Certified Agentforce Specialist Exam on Your First Attempt

Salesforce Certified Agentforce Specialist Credential Overview

The Salesforce Certified Agentforce Specialist credential is designed for professionals responsible for configuring and managing Agentforce within their organizations. This certification demonstrates a deep understanding of Agentforce’s capabilities and Salesforce Platform configuration. The exam is tailored for those seeking to validate their expertise in implementing Agentforce to drive business success.

Who Should Take This Exam:

The Salesforce Certified Agentforce Specialist certification is for individuals who are proficient in configuring and managing Agentforce, and who have a solid understanding of Salesforce’s core functionalities. This exam is ideal for those who wish to demonstrate their knowledge and expertise in key areas such as:

• Navigating Salesforce tools and developing custom solutions, actions, or integrations within the Salesforce environment.

• Identifying the right use cases for Prompt Builder, managing prompt templates, and applying grounding techniques.

• Creating and customizing agents to meet specific business needs, and using Agentforce Testing Center to evaluate these agents.

• Leveraging the Agentforce Data Library to enhance agent response accuracy and personalize customer interactions.

• Understanding how Data Cloud retrievers ground agent responses.

• Monitoring agent adoption, managing user security, and ensuring seamless operation.

• Engaging stakeholders to discuss Agentforce and identifying opportunities and challenges for driving business improvements.

What You'll Learn:

Successful candidates will demonstrate the ability to leverage Agentforce to streamline business processes and empower teams to be more efficient. They will be skilled in:

• Creating custom agents with prebuilt skills for different departments.

• Integrating agents with existing systems.

• Utilizing Agentforce tools and best practices to ensure contextually relevant and accurate interactions.

What You Don’t Need to Know:

A candidate for this certification is not expected to:

• Have in-depth knowledge of configuring or fine-tuning large language models (LLMs).

• Understand coding languages such as Apex or Python.

• Have expertise in external AI tools or transformer architecture.

• Conduct ROI calculations or white space analysis.

• Have experience with Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.

Purpose of This Exam Guide:

This exam guide is designed to support your preparation for the Salesforce Certified Agentforce Specialist Exam. It offers information on the target audience, recommended training resources, and a complete list of exam objectives. Salesforce recommends combining on-the-job experience with self-study to increase your chances of passing the exam.

About the Exam:

The Salesforce Certified Agentforce Specialist exam includes the following details:

• Content: 60 multiple-choice questions, plus up to five unscored questions

• Time Allowed: 105 minutes to complete the exam

• Passing Score: 73%

• Version: Exam questions align with the Winter '25 release

• Registration Fee: Free

• Retake Fee: USD 100, plus applicable taxes

• Delivery Options: Available at testing centers or in an online proctored environment (click for more details on scheduling)

• References: No materials allowed during the exam

• Prerequisite: None

Feedback Opportunity:

Upon completing the exam, you’ll have the opportunity to provide feedback on individual questions through a brief survey. This feedback helps improve the certification process and adds value to Salesforce’s credentialing program. The survey takes no more than 5 minutes to complete.

Exam Outline

The Salesforce Certified Agentforce Specialist Exam measures a candidate’s knowledge and skills related to the following objectives.

Prompt Engineering: 30%

• Given business requirements, identify when it's appropriate to use Prompt Builder.

• Identify the right user roles to manage and execute prompt templates.

• Identify the considerations for creating a prompt template.

• Given a scenario, identify the appropriate grounding technique.

• Explain the process for creating, activating, and executing prompt templates.

Agentforce Concepts: 30%

• Explain how an agent works and how the reasoning engine powers Agentforce.

• Leverage standard topics, custom topics, standard agent actions, and custom agent actions.

• Manage and monitor agent adoption.

• Manage Agentforce user security.

• Test an agent using Testing Center.

• Deploy an agent from sandbox to production.

Agentforce and Data Cloud: 20%

• Improve agent’s response accuracy and personalize answers with Agentforce Data Library.

• Ground with retrievers in Data Cloud.

Agentforce and Service Cloud: 10%

• Build an agent that answers questions based on Knowledge articles.

• Connect an agent to a digital channel.

• Given a scenario, identify the correct generative AI feature in Agentforce for Service.

Agentforce and Sales Cloud: 10%

• Given a scenario, identify the correct generative AI feature in Agentforce for Sales.

• Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).