Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
0 Hour(s) 47 Minute(s)
Language
English
Rating
Course Overview
Effective strategies to manage conflict with toxic colleagues, and handle difficult behaviour with confidence, anywhere.
Learn How to Deal With Difficult People – at Work and in Life
Difficult people are part of life. Whether you are dealing with challenging colleagues, demanding customers, manipulative individuals, or strained personal relationships, knowing how to respond effectively can transform stressful interactions into manageable ones.
This practical course shows you how to deal with difficult people calmly, confidently, and constructively. Drawing on psychological insight and real-world experience, you’ll learn proven strategies for handling conflict, recognising difficult behaviour patterns, and responding in ways that protect your confidence and improve outcomes.
Through clear explanations and practical demonstrations, you will discover techniques that help you manage situations where people seem unwilling to cooperate, behave unpredictably, or attempt to dominate conversations and relationships.
These skills are valuable in the workplace, in professional roles involving the public, and in everyday personal relationships.Learn How to Deal With Difficult People – at Work and in Life
Difficult people are part of life. Whether you are dealing with challenging colleagues, demanding customers, manipulative individuals, or strained personal relationships, knowing how to respond effectively can transform stressful interactions into manageable ones.
This practical course shows you how to deal with difficult people calmly, confidently, and constructively. Drawing on psychological insight and real-world experience, you’ll learn proven strategies for handling conflict, recognising difficult behaviour patterns, and responding in ways that protect your confidence and improve outcomes.
Through clear explanations and practical demonstrations, you will discover techniques that help you manage situations where people seem unwilling to cooperate, behave unpredictably, or attempt to dominate conversations and relationships.
These skills are valuable in the workplace, in professional roles involving the public, and in everyday personal relationships.
Photo by Yan Krukau/Pexels
Course Content
- 3 section(s)
- 11 lecture(s)
- Section 1 Introduction to Difficult People
- Section 2 Preparing yourself
- Section 3 Techniques and Tactics
What You’ll Learn
- How to recognise seven common types of difficult behaviour, Recognise and use the four key skills of self-empowerment when faced with challenging behaviour, Use their listening and other skills to create an effective communications 'stance', Pre-empt difficult situations and stop them from escalating, Be able to 'forward plan' and employ strategies to counter difficult behaviour, Avoid the common pitfalls and stay out of self-defeating cycles of response, Understand how to separate the 'problem' from the 'person'., Understand how to separate thoughts from feelings to help gain mastery, Use key strategies like ASSUME and SALVAGE to take control of difficult interactions, Plan for more successful outcomes with relationships at work, home and socially.
Reviews
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NNeetu Sharma
Yes, it was re-enforcing what we observe / face everyday.
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AAfrah Shaik
Extremely useful and insightful. Short and precise. Really helps us in building relationship between teams
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CCarlotta ROSSI
Easy to follow, offering common sense strategies, easy to remember, down to earth.
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GGargi
The delivery and explanation videos were great to understand the concept. The course was concise & effective.
