Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
0 Hour(s) 0 Minute(s)
Language
English
Taught by
Know Direct
Course Overview
Get Exam-Ready and Pass the Agentforce Specialist Exam First Try
Salesforce Certified Agentforce Specialist Credential
The Salesforce Agentforce Specialist credential is for professionals responsible for managing Agentforce within their organizations. This certification validates a strong understanding of Agentforce features and their integration with Salesforce Platform settings. The exam allows individuals to demonstrate their ability to configure and implement Agentforce to support business operations effectively.
Who Should Take This Certification?
Candidates for the Salesforce Certified Agentforce Specialist should have experience in configuring and managing Agentforce while understanding key Salesforce functionalities. This exam is intended for those who want to validate their knowledge and skills in areas such as:
Utilizing Salesforce tools to develop custom solutions, actions, and integrations.
Identifying appropriate use cases for Prompt Builder, managing templates, and applying grounding techniques.
Creating and adjusting agents based on business needs and testing them in the Agentforce Testing Center.
Leveraging the Agentforce Data Library to refine agent responses and personalize interactions.
Understanding how Data Cloud retrievers contribute to accurate agent responses.
Monitoring agent activity while maintaining security and compliance.
Engaging with stakeholders to identify challenges and opportunities in Agentforce-driven workflows.
Passing this exam demonstrates the ability to apply Agentforce to streamline business processes and enhance team efficiency. Certified individuals will be able to develop custom agents, integrate them with existing systems, and apply best practices for accurate and relevant interactions.
What This Certification Does Not Require:
Extensive experience configuring or fine-tuning large language models (LLMs).
Knowledge of coding languages such as Apex or Python.
Familiarity with external artificial intelligence (AI) tools.
Understanding of transformer architecture.
Performing return on investment (ROI) calculations.
Experience with white space analysis.
Prior knowledge of Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.
Exam Outline
The Salesforce Certified Agentforce Specialist Exam measures a candidate’s knowledge and skills related to the following objectives.
Prompt Engineering: 30%
Given business requirements, identify when it's appropriate to use Prompt Builder.
Identify the right user roles to manage and execute prompt templates.
Identify the considerations for creating a prompt template.
Given a scenario, identify the appropriate grounding technique.
Explain the process for creating, activating, and executing prompt templates.
Agentforce Concepts: 30%
Explain how an agent works and how the reasoning engine powers Agentforce.
Leverage standard topics, custom topics, standard agent actions, and custom agent actions.
Manage and monitor agent adoption.
Manage Agentforce user security.
Test an agent using Testing Center.
Deploy an agent from sandbox to production.
Agentforce and Data Cloud: 20%
Improve agent’s response accuracy and personalize answers with Agentforce Data Library.
Ground with retrievers in Data Cloud.
Agentforce and Service Cloud: 10%
Build an agent that answers questions based on Knowledge articles.
Connect an agent to a digital channel.
Given a scenario, identify the correct generative AI feature in Agentforce for Service.
Agentforce and Sales Cloud: 10%
Given a scenario, identify the correct generative AI feature in Agentforce for Sales.
Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).
Course Content
- 1 section(s)
- Section 1 Practice Tests
What You’ll Learn
- Learn the core features of Agentforce and how they support efficient customer service in Salesforce., Set up Agentforce configurations, workflows, and automation for improved service operations., Apply knowledge of case management, productivity tools, and reporting in real-world scenarios., Prepare for the certification exam with scenario-based questions covering key Agentforce topics.
