Salesforce Certified Agentforce Specialist Exam Questions

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About the Salesforce Agentforce Specialist Credential

The Salesforce Agentforce Specialist credential is perfect for individuals who oversee and manage Agentforce within their organization. This credential recognizes a deep understanding of both Agentforce capabilities and Salesforce Platform configuration, validating your expertise in using Agentforce to enhance business performance and drive success.

Who Should Take the Exam?
The Salesforce Certified Agentforce Specialist exam is for professionals who want to demonstrate their proficiency in configuring and managing Agentforce while showcasing their knowledge of Salesforce’s core functionalities. Ideal candidates are those who are experienced in the following areas:

• Navigating Salesforce tools and creating custom solutions, actions, or integrations within the Salesforce environment.

• Understanding how to use Prompt Builder, manage prompt templates, and apply grounding techniques for effective agent interactions.

• Creating and customizing agents tailored to specific business needs, and testing these agents using the Agentforce Testing Center.

• Enhancing agent response accuracy and personalization through the Agentforce Data Library.

• Leveraging Data Cloud to improve agent responses with relevant data.

• Monitoring agent performance and ensuring secure user interactions.

• Collaborating with stakeholders to identify Agentforce-driven business improvements and overcoming challenges.

Successful candidates will be able to design and create custom agents with prebuilt skills for various departments, integrate agents seamlessly with existing systems, and apply best practices to ensure relevant and accurate interactions.

What’s Not Expected of You
This certification doesn’t require:

• Advanced knowledge of configuring or fine-tuning large language models (LLMs).

• Proficiency in coding languages like Apex or Python.

• Expertise in external AI tools.

• Understanding of transformer architecture or performing ROI calculations.

• Knowledge of Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.

Purpose of This Exam Guide
This guide helps you prepare for the Salesforce Certified Agentforce Specialist Exam by providing target audience information, recommended training, and a complete list of exam objectives. Salesforce encourages a blend of on-the-job experience and self-study to increase your chances of passing the exam.

About the Exam
Here’s what you need to know about the Agentforce Specialist exam:

• Content: 60 multiple-choice questions, plus up to five unscored questions

• Time: 105 minutes to complete

• Passing Score: 73%

• Version: Aligned with the Winter '25 release

• Registration Fee: Free

• Retake Fee: USD 100 (plus applicable taxes)

• Delivery Options: Proctored exam available onsite or online. Schedule your exam here.

• References: No external materials may be used during the exam

• Prerequisite: None

Exam Feedback Opportunity
After completing the exam, you'll have the chance to provide feedback on individual questions. The survey takes about 5 minutes and helps improve the certification process. Your insights are valuable to enhancing the certification experience!

Exam Outline

The Salesforce Certified Agentforce Specialist Exam measures a candidate’s knowledge and skills related to the following objectives.

Prompt Engineering: 30%

• Given business requirements, identify when it's appropriate to use Prompt Builder.

• Identify the right user roles to manage and execute prompt templates.

• Identify the considerations for creating a prompt template.

• Given a scenario, identify the appropriate grounding technique.

• Explain the process for creating, activating, and executing prompt templates.

Agentforce Concepts: 30%

• Explain how an agent works and how the reasoning engine powers Agentforce.

• Leverage standard topics, custom topics, standard agent actions, and custom agent actions.

• Manage and monitor agent adoption.

• Manage Agentforce user security.

• Test an agent using Testing Center.

• Deploy an agent from sandbox to production.

Agentforce and Data Cloud: 20%

• Improve agent’s response accuracy and personalize answers with Agentforce Data Library.

• Ground with retrievers in Data Cloud.

Agentforce and Service Cloud: 10%

• Build an agent that answers questions based on Knowledge articles.

• Connect an agent to a digital channel.

• Given a scenario, identify the correct generative AI feature in Agentforce for Service.

Agentforce and Sales Cloud: 10%

• Given a scenario, identify the correct generative AI feature in Agentforce for Sales.

• Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).