Salesforce Certified Agentforce Specialist Exam Questions

UPDATED for 2025: Exam-Based Questions to Help You Earn the Certification on Your First Attempt

ForceDirect Agentforce Specialist Course

This course by ForceDirect is tailored for professionals who manage Agentforce within their organizations. It covers essential Agentforce functionalities and Salesforce Platform configuration, enabling you to demonstrate your ability to drive business success using Agentforce.

Who Should Enroll

This course is ideal for individuals who are adept at configuring and managing Agentforce and who understand Salesforce’s core functions. You will be evaluated on your ability to:

• Navigate Salesforce tools and create custom solutions, actions, or integrations.

• Determine when to use Prompt Builder, set up prompt templates, and apply effective grounding techniques.

• Build and tailor agents to address specific business needs, using the Agentforce Testing Center for hands-on practice.

• Leverage the Agentforce Data Library to enhance response accuracy and personalize interactions, while understanding Data Cloud retrievers.

Through this course, you will learn how to streamline processes, create custom agents with prebuilt skills for various departments, integrate these agents with your existing systems, and apply best practices for accurate, context-sensitive interactions.

What This Course Does Not Cover

Candidates are not expected to:

• Possess advanced skills in configuring or fine-tuning large language models (LLMs).

• Be proficient in coding languages such as Apex or Python.

• Have in-depth knowledge of external artificial intelligence (AI) tools.

• Understand transformer architecture or perform ROI calculations.

• Be experienced in white space analysis or have prior exposure to Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.

Exam Details

Participants will also prepare for the Agentforce Specialist exam, which includes:

• Content: 60 multiple-choice questions plus up to five unscored questions

• Duration: 105 minutes

• Passing Score: 73%

• Fees: Free registration; a retake fee of USD 100 plus applicable taxes

• Delivery: Proctored exam available at testing centers or online

• Rules: No reference materials allowed during the exam

• Prerequisite: None

After the exam, you'll have the opportunity to share feedback via a short survey (approximately 5 minutes) to help improve our certification process.

Exam Outline

The Salesforce Certified Agentforce Specialist Exam measures a candidate’s knowledge and skills related to the following objectives.

Prompt Engineering: 30%

• Given business requirements, identify when it's appropriate to use Prompt Builder.

• Identify the right user roles to manage and execute prompt templates.

• Identify the considerations for creating a prompt template.

• Given a scenario, identify the appropriate grounding technique.

• Explain the process for creating, activating, and executing prompt templates.

Agentforce Concepts: 30%

• Explain how an agent works and how the reasoning engine powers Agentforce.

• Leverage standard topics, custom topics, standard agent actions, and custom agent actions.

• Manage and monitor agent adoption.

• Manage Agentforce user security.

• Test an agent using Testing Center.

• Deploy an agent from sandbox to production.

Agentforce and Data Cloud: 20%

• Improve agent’s response accuracy and personalize answers with Agentforce Data Library.

• Ground with retrievers in Data Cloud.

Agentforce and Service Cloud: 10%

• Build an agent that answers questions based on Knowledge articles.

• Connect an agent to a digital channel.

• Given a scenario, identify the correct generative AI feature in Agentforce for Service.

Agentforce and Sales Cloud: 10%

• Given a scenario, identify the correct generative AI feature in Agentforce for Sales.

• Given a scenario, identify when to use Agentforce Sales Agents (SDR and Sales Coach).