Course Information
Schedules
- 7 Jan 2027 (Thu) - 30 Jan 2027 (Sat) 10:00 AM - 5:00 PM
Registration period
9 Sep 2026 (Wed) - 16 Dec 2026 (Wed)
Price
HKD 7,900
(HK$7,900 (Early Bird: HK$6,900, Apply by 9 Dec))
(HK$7,900 (Early Bird: HK$6,900, Apply by 9 Dec))
Course Level
Study Mode
Duration
24 Hour(s)
Language
Cantonese
Location
-
Course Overview
Today's people leaders need more than technical expertise—they must build positive cultures, earn trust, communicate clearly, and handle conflict well. This certification equips managers, team leaders, HR professionals, and people managers with practical tools across four modules: positive culture, trust and psychological safety, effective communication, and constructive conflict management and negotiation. The programme helps participants lead with confidence, empathy, and impact in real workplace situations.
ILO-1: Cultivate a positive team culture through appreciation, recognition, and reinforcement that boost morale and performance.
ILO-2: Establish trust and psychological safety through credible leadership and an open, accountable team environment.
ILO-3: Lead through effective communication, including active listening, constructive feedback, and adaptable messaging.
ILO-4: Manage conflict constructively by understanding triggers and styles, de-escalating tension, and facilitating resolution.
ILO-5: Negotiate fairly using principled approaches that focus on interests and strengthen relationships.
What You’ll Learn
Module 1: Managing People through a Positive Culture
Introduction to Appreciative Inquiry: Shaping organizational culture through positive change.
Understanding the importance of appreciation in team dynamics and performance.
Exploring the benefits of an appreciative culture, including increased engagement and motivation.
Techniques for expressing gratitude and recognition within the team.
Building a culture of celebration and positive reinforcement.
Module 2: Building Trust and Psychological Safety
Understanding what trust and psychological safety mean in a team setting, and why they are essential for performance and collaboration.
Exploring the link between trust, open communication, and employee engagement, retention, and innovation.
Techniques for demonstrating credibility, reliability, and consistency as a people leader.
Creating an environment where team members feel safe to speak up, share ideas, and admit mistakes without fear.
Building practices that sustain trust over time, including accountability, transparency, and repairing trust when it is broken.
Module 3: Effective Communication for People Leaders
Understanding the role of communication in shaping team culture, alignment, and day-to-day performance.
Exploring common communication barriers in the workplace, including assumptions, bias, and mismatched communication styles.
Techniques for active listening, clear messaging, and giving feedback that motivates rather than discourages.
Adapting your communication approach to different personalities, situations, and levels of seniority within the team.
Building habits of open dialogue, regular check-ins, and constructive two-way communication across the team.
Module 4: Constructive Conflict Management and Negotiation
Understanding the nature of workplace conflict, including its causes, triggers, and impact on team morale and productivity.
Exploring different conflict styles and when to compete, collaborate, compromise, avoid, or accommodate.
Techniques for de-escalating tension, facilitating difficult conversations, and guiding team members toward resolution.
Applying negotiation principles to reach fair, sustainable agreements that address interests rather than positions alone.
Building a team culture that treats conflict as a normal part of collaboration and uses it to strengthen relationships and outcomes.
