Course Information
Schedules
- 9 Jan 2027 (Sat) 1:00 PM - 7:00 PM
Registration period
21 Sep 2026 (Mon) - 8 Jan 2027 (Fri)
Price
HKD 11,000
(Course Fee: HKD11,000 (exam included: HKD4,800))
(Course Fee: HKD11,000 (exam included: HKD4,800))
Course Level
Study Mode
Duration
18 Hour(s)
Language
Cantonese, English
Location
Wanchai
Course Overview
At the end of this course, you should be able to:
- understand the key concepts of digital products and services
- explain the scope, purpose, benefits, and challenges of the ITIL Product and Service Lifecycle Model
- describe how the value chain activities support the lifecycle
- explain and apply the purpose, steps, roles, outputs, CSFs, metrics, and recommendations for each activity
- explain how management practices enable value chain activities
- describe how operating models and value streams support digital servicemanagement
- understand how AI, automation, PRINCE2, and DevOps enhance lifecycle delivery
What You’ll Learn
Course Outline
Module 1: ITIL Foundation recap and digital products and services overview
Module 2: Discover
Module 3: Design
Module 4: Acquire
Module 5: Build
Module 6: Transition
Module 7: Operate
Module 8: Deliver
Module 9: Support
Module 10: The ITIL Product and Service Lifecycle
Module 11: ITIL and other frameworks
