Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
4 Hour(s) 33 Minute(s)
Language
English
Taught by
Online CRM Training (3E Consulting Private Limited), Learn MS Dynamics (www.learnmsdynamics.com)
Rating
Course Overview
Learn about Cases, Knowledge Base, Customer Service Hub in Microsoft Dynamics 365 Customer Engagement.
Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Knowledge Base, Cases and Customer Service Hub?
If yes, then this course is for you.
It covers managing Cases, Knowledge Base Articles and Customer Service Hub (formally Interactive Service Hub).
WHY TAKE THIS COURSE?
Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business?
Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365.
If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365.
So, go ahead, enroll in this course to become an expert.
Wish you all the very best.
Course Content
- 6 section(s)
- 38 lecture(s)
- Section 1 Part 1/5 - MB2-718 Certification Program
- Section 2 Create and Manage Cases
- Section 3 Create and Manage the Knowledge Base
- Section 4 Configure Microsoft Dynamics 365
- Section 5 Manage the Customer Service Hub (Interactive Service Hub)
- Section 6 Next Steps
What You’ll Learn
- Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Cases, Knowledge Base, Configuration and Customer Service Hub - Part 1 or MB2-718)
- Prepare for MB2-718 certification (Part 1/5) by watching videos and practising on Dynamics 365.
- Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification
- Be confident to configure Dynamics 365 for Customer Service
Skills covered in this course
Reviews
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PPavel Zharov
there are few practical settings, the product interface in the video is actually very outdated, there are no basic settings that are necessary for operation
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JJeanndré Spies
Very detailed step by step instructions and easy to follow
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DDanijela Bjelakovic
Excellent match for me , interested where i can get the notes for the exam prep and part 2/3/4 &5 of this course ...if you could let me know i would appreciate it
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CChristopher Turner
Really friendly and well informed tutor. Good course
