CIS-HR Service Delivery (HRSD) Exam MAR 2026 for ServiceNow

Preparation for ServiceNow CIS-HRSD exam with updated questions and detailed explanations, screenshots & links

Welcome everyone! I'm here to help you prepare and pass the latest ServiceNow CIS - HRSD certification exam (Zurich/Australia 2026 Release).

These ServiceNow CIS - HRSD Mocks are crafted from the direct questions that are asked in the ServiceNow CIS - HRSD exams in March 2026 (updated monthly depending on CIS - HRSD changes) and also give you explanations based on official ServiceNow training materials, the ServiceNow documentation site, and the ServiceNow developer site. So while you are looking at these practice exam solutions, it is recommended to check the above ServiceNow documentation to learn more about that topic and stay clear with the concepts of Human Resources Service Delivery products.

This should not be considered the official study or exam materials and should only be used to practice for the mainline exam. You should not expect all questions in this practice exam to be in the actual mainline exam.

Note: HRSD AI feature questions are now integrated into the exam! We've got you covered—our practice tests include these questions to help you stay fully prepared.

Exam Scope

Learning domains are the key topics and specific objectives included in the exam. Exam content or exam items are divided into learning domains.

The following table shows the learning domains, weightings, subtopics, and the percentage of questions represented in each domain. The listed sub-skills should NOT be considered an all-inclusive list of the exam content.

1. Describe and use the ServiceNow HR System Architecture [30%]

   • Plugins

   • HR Table Structure

   • Application Scoping

2. Configure and Implement ServiceNow Core HR Applications and Employee Center [30%]

   • Users, Groups, Skills, and Roles

   • Assignment Rules

   • HR Service, HR Catalog Items, and Record Producers

   • Employee Center Branding

3. Configure and Implement HR Journeys [20%]

   • Describe the basic structure of a Lifecycle Event and a Journey

   • Explain how to configure a Lifecycle Event and Journey, including Activity sets, trigger conditions, activities, audience, and activity field mappings

4. Describe and Use Platform, Role, and Contextual Security [20%]

   • Describe how Platform, role, and contextual security are used in ServiceNow

   • Understand how the Delegated Developer role works

   • Understand how to configure security options to protect HR data

Exam Structure

1. Exam Duration

   • The exam duration is 90 minutes.

2. Number of Items

   • The exam consists of 60 questions.

3. Multiple Choice (single answer)

   • For each multiple-choice question on the exam, there are at least four possible responses. Select the one response that most accurately answers the question.

4. Multiple Select (select all that apply)

   • For each multiple-choice question on the exam, there are at least four possible responses. The question will state how many responses should be selected. Select ALL responses that accurately answer the question. Partial credit is not provided.

These practice tests consist of more than 240 questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer.