ServiceNow System Administrator (CSA) Mock Test - Jan. 2026

Mastering the ServiceNow System Administrator Certification Exam (CSA): Comprehensive Question Database

Latest Update :  We’ve added brand-new practice questions under "Additional Mock Questions Post Vancouver Release - CSA Exam", focused on the ServiceNow Yokohama release features to help you pass the CSA Delta Exam with confidence.

The ServiceNow Certified System Administrator (CSA) exam assesses candidates' skills in effectively configuring and managing a ServiceNow instance. It includes various topics such as system setup, user interface customization, data management, process automation, and report generation.

This course comprises a diverse range of questions covering all topics and objectives outlined in the ServiceNow CSA exam blueprint. There are 240 questions in 4 Practice tests with each test comprising of 60 questions which includes single-choice and multiple-select questions. We have also added scenario based questions which are continuously updated.

We have added additional 30 scenerio based questions simulating real world scenerios, which we are updating continuosly.

Exam Structure

The examination comprises sixty questions with a time limit of 90 minutes. There will two types of questions:

• Multiple Choice (single answer)

• Multiple Select (select all that apply)

To replicate the real exam conditions, the mock test is timed for 90 mins. which comprises of 60 questions. This helps simulate the pressure and time constraints experienced during the actual exam.

After completing the entire test, you will receive immediate feedback on the performance, including the correct answers with explanations and reference links for additional information.

These tests will be a valuable resource for you to assess you readiness, build confidence, and maximize the chances of success on the actual certification exam.

Exam Blueprint

1- Platform Overview and Navigation (7%)

• ServiceNow Platform overview

• Platform capabilities and services

• The ServiceNow Instance

• Next Experience Unified Navigation

2- Instance Configuration (11%)

• Installing applications and plugins

• Personalizing/customizing the instance

• Common user interfaces in the Platform

3- Configuring Applications for Collaboration (20%)

• Lists, Filters, and Tags

• List and Form anatomy

• Form Configuration

• Form templates and saving options

• Advanced Form Configuration

• Task Management

• Visual Task Boards (VTBs)

• Reporting, Dashboards, and Performance Analytics

• Notifications

4- Self Service & Automation (20%)

• Knowledge Management

• Service Catalog

• Flow Designer

• Virtual Agent

5- Database Management (27%)

• Data Schema

• Application/Access Control

• Importing Data

• CMDB and CSDM

6- Data Migration and Integration (15%)

• UI Policies

• Business Rules

• System update sets

• Scripting in ServiceNow