Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
8 Hour(s) 34 Minute(s)
Language
English
Taught by
Deepika Khanna
Rating
1 views
Course Overview
Pass your Agentforce Specialist Certification| Elevate Your Salesforce Skills with Cutting-Edge AI Solutions
Unlock the Future of AI-Driven CRM with the Salesforce Agentforce Specialist Certification Course
Struggling to Keep Up with Salesforce’s AI Evolution?
The CRM landscape is changing rapidly, and AI-driven solutions like Agentforce are at the forefront of this transformation. Companies are actively seeking professionals who can leverage Agentforce, Data Cloud, and AI-powered automation to drive customer engagement and efficiency.
But passing the Salesforce Agentforce Specialist Certification isn’t just about understanding the basics. You need a clear roadmap, structured learning, and hands-on experience to ensure success.
Without the right preparation, you risk falling behind in one of the fastest-growing areas of Salesforce.
What if you could master Agentforce, pass your certification on the first attempt, and gain a competitive edge in the AI-powered CRM job market?
This course is your solution.
Why This Course?
This is not just another Salesforce training—it’s a comprehensive, exam-focused program designed to give you the knowledge, hands-on experience, and confidence to excel in AI-driven CRM solutions.
100% Certification-Focused – Every topic is structured exactly according to the Salesforce Agentforce Specialist Certification exam guide.
Real-World Scenarios – Learn how Agentforce integrates with Data Cloud, Service Cloud, and Sales Cloud using real use cases.
Master Prompt Engineering – Understand how AI and automation drive smarter CRM interactions.
Practice Tests & Quizzes – Reinforce your learning with exam-style questions after every section.
Fast-Track Your Career – Stand out in the job market with a cutting-edge certification that validates your expertise in AI-driven CRM solutions.
Exam Topics Covered
Prompt Engineering – 30% of the exam
Agentforce Concepts – 30% of the exam
Agentforce & Data Cloud – 20% of the exam
Agentforce & Service Cloud – 10% of the exam
Agentforce & Sales Cloud – 10% of the exam
Who Is This Course For?
Salesforce Professionals who want to stay ahead with AI-driven CRM innovations
Newcomers looking to break into AI-powered Salesforce roles
Anyone preparing for the Salesforce Agentforce Specialist Certification
Salesforce Consultants & Admins aiming to expand their expertise in automation and AI
What You’ll Achieve
By the end of this course, you will:
Be fully prepared to pass the Salesforce Agentforce Specialist Certification Exam
Understand Agentforce’s role in AI-driven CRM and how it enhances automation
Master prompt engineering, data integration, and intelligent automation
Learn real-world applications of Agentforce in Sales, Service, and Data Cloud
Gain a career-defining certification that sets you apart in the Salesforce ecosystem
Before vs. After – Your Career Acceleration
Before this course, AI-powered Salesforce solutions may seem complex and overwhelming.
After this course, you’ll have a clear understanding of Agentforce, hands-on experience, and the confidence to pass your certification—giving you a major career advantage.
Are you ready to future-proof your Salesforce career and master AI-driven CRM solutions?
Enroll Now & Become a Certified Salesforce Agentforce Specialist
Course Content
- 10 section(s)
- 77 lecture(s)
- Section 1 Introduction
- Section 2 Einstein Trust Layer
- Section 3 Prompt Engineering (30%)
- Section 4 Practice Test
- Section 5 Agentforce Concepts (30%)
- Section 6 Practice test
- Section 7 Agentforce and Data Cloud (20%)
- Section 8 Model Builder
- Section 9 Practice Test
- Section 10 Agentforce and Service Cloud (10%)
What You’ll Learn
- Understand the security, privacy, and grounding features that ensure the safe implementation of AI in Salesforce.
- Learn how to manage and configure the Einstein Trust Layer to protect sensitive data.
- Identify and apply Generative AI features in Salesforce, tailored for both Sales and Service clouds.
- Master the use of Einstein for Sales to automate and optimize the sales process, and Einstein for Service to enhance customer service with AI-driven solutions.
- Learn when and how to use Prompt Builder to create effective AI-driven prompts that align with your business requirements.
- Understand the process of building, activating, and executing AI prompts and templates that streamline business operations.
- Explore best practices for managing and customizing prompts to fit specific user roles and scenarios.
- Understand when to leverage Einstein Copilot for automation and efficiency.
- Learn how Salesforce's large language model (LLM) drives Copilot actions and how to create custom copilot actions.
- Understand the business scenarios that call for Model Builder, and how to configure standard, custom, and Bring Your Own Large Language Model (BYOLLM).
- Learn how to integrate and deploy your AI models for maximum business impact.
Skills covered in this course
Reviews
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VVeronica Ramirez
Content is very clear and very well explained. Even though there is a newer version, I can follow it without problem.
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LLouis Epie
I love her explanations which are very clear and concise and also how interactive her course is. I'm trying to move into the Salesforce CRM space and I'm buying all her courses. You're a fantastic teacher !
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EEjay Rj
Help me to understand Ai specialist work with data cloud
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SSneha Chandekar
It was really a good experience learning the Salesforce Agentforce in detail along with practical executions scenarios examples . Thank you to Deepika Mam for explaining in very easy and elaborative way with examples . I enjoyed learning this new tool and it really added to my career growth .
