Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
2 Hour(s) 43 Minute(s)
Language
English
Taught by
Online CRM Training (3E Consulting Private Limited), Learn MS Dynamics (www.learnmsdynamics.com)
Rating
Course Overview
Learn About Queues, Entitlements And SLAs in Microsoft Dynamics 365 And Become An Expert.
Do you want to become an expert in Microsoft Dynamics 365 For Customer Service Queues, Entitlements and Service Level Agreements (SLAs)?
If yes, then this course is for you.
WHY TAKE THIS COURSE?
Did you know, Microsoft Dynamics 365 is a cloud based Enterprise Business Solution that help companies in Sales Force Automation, Improve Customer Experience, Field Service management, Project Service Automation, Manage Financials and Operations for any business?
Dynamics 365 is one of the primary focus of Microsoft and a lot of innovation is happening towards the improvement of this product and the companies who use Dynamics 365.
If you are a Consultant or an aspiring Consultant, then this course will help you understand Customer Service of Dynamics 365.
So, go ahead, enroll in this course to become an expert.
Wish you all the very best.
Course Content
- 5 section(s)
- 28 lecture(s)
- Section 1 Part 2/5 - MB2-718 Certification Program
- Section 2 Create and Manage Queues
- Section 3 Create and Manage Entitlements
- Section 4 Create and Manage Service Level Agreements (SLAs)
- Section 5 Next Steps
What You’ll Learn
- Learn every topic in detail for Microsoft Dynamics 365 For Customer Service (Queues, Entitlements & Service Level Agreements - Part 2 of MB2-718)
- Prepare for MB2-718 certification (Part 2/5) by watching videos and practising on Dynamics 365.
- Able to learn from certification exam preparation notes for high chances of passing the MB2-718 certification
- Be confident to configure Dynamics 365 for Customer Service
Skills covered in this course
Reviews
-
AAnshu Raj
'
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BBhutii Mbele
Very important and looking forward to completing this course as well.
-
RRajesh Khatri
Well explained and easy to understand
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wwajih Uddin Qidwai
Very good content
