Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
0 Hour(s) 0 Minute(s)
Language
English
Taught by
Ali Saghaeian
Rating
1 views
Course Overview
Prepare for ServiceNow Certified System Administrator (CSA) exam with explanations, screenshots and links (unofficial)
Latest update (October 2025): Updated all practice tests and added new questions on Security Center and Shared Responsibility Model to align with the new version of the ServiceNow CSA exam.
Exam Purpose
Prepare for the 'ServiceNow Certified System Administrator (CSA)' exam with the most comprehensive set of practice questions with detailed answer explanations, images, diagrams, screenshots, and reference links, all built in the latest ServiceNow release!
The CSA exam certifies you have the skills and essential knowledge to contribute to the ServiceNow system's configuration, implementation, and maintenance.
Exam Preparation
Exam questions are based on official ServiceNow training materials and the ServiceNow documentation site. This course should not be considered an official study or exam material and should only be used to practice for the mainline exam.
Exam Scope
Platform Overview and Navigation (6%)
ServiceNow Platform Overview
Platform capabilities and services
The ServiceNow Instance
Next Experience Unified Navigation
Instance Configuration (10%)
Installing applications and plugins
Personalising/customising the instance
Common user interfaces in the Platform
Configuring Applications for Collaboration (19.5%)
Lists, Filters, and Tags
List and Form anatomy
Form Configuration
Form templates and saving options
Advanced Form Configuration
Task Management
Visual Task Boards (VTBs)
Visualisations, Dashboards, and Platform Analytics
Notifications
Self-Service & Automation (19.5%)
Knowledge Management
Service Catalogue
Workflow Studio
Virtual Agent
Database Management and Platform Security (30%)
Data Schema
Application/Access Control
Importing Data
CMDB and CSDM
Security Center
Shared Responsibility Model
Data Migration and Integration (15%)
UI Policies
Business Rules
System update sets
Scripting in ServiceNow
Exam Structure
The exam consists of approximately (60) questions. For each question on the examination, there are multiple possible responses. You should review the response options and select the most correct answer.
Multiple Choice (single answer)
For each multiple-choice question on the exam, there are at least four possible responses. You should review the response options and select the one response that most accurately answers the question.
Multiple Select (select all that apply)
For each multiple-select question on the exam, there are at least four possible responses. The question will state how many responses should be selected. You should review the response options and select ALL responses that accurately answer the question. Multiple-select questions have two or more correct responses.
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Disclaimer: This course is not affiliated with or endorsed by ServiceNow. ServiceNow® is a registered trademark of ServiceNow, Inc. All other trademarks are the property of their respective owners.
Course Content
- 1 section(s)
- Section 1 Practice Tests
What You’ll Learn
- Get fully prepared for the ServiceNow Certified System Administrator (CSA) certification
- Gain the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow
- Learn the new, updated and changed features and functionality with the introduction of each new release
- Get familiar with the exam format and structure, and practice your knowledge in a similar simulated exam environment
- Access the most updated set of practice questions with detailed explained answers, all built in the latest ServiceNow release
Skills covered in this course
Reviews
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MMarianne Zacharias
I just passed my CSA. I have 5 years of experience in the ServiceNow platform as a product owner working with agile dev teams to deliver custom solutions. So, while I have admin access to the lower instances for the clients I work with, and I understand navigations, lists, portals, and such pretty well, I am a functional lead, not a technical lead. I took the course through ServiceNow, completed the labs, read through all the materials provided, and then I used my lab instance to spend a week going through this set of practice tests and the other set by the same instructor ("2025 Practice Tests: ServiceNow Systems Administrator (CSA)". First I took them in Practice Mode and followed along in my lab instance, making sure to read through the ones I either guessed and didn't really know, or missed altogether. Once I was consistently scoring over 75%, I took them in Test mode and made sure to review the ones I missed. If you use these to study, and you truly spend the time to understand the answers, you will be able to complete the test. The actual exam questions are worded differently but cover the same things. It took me a day and a half to complete the On-Demand course, and then set aside time to study for 10 days before taking the exam. I recommend using these as study aids along with your other resources. These were very helpful and the content and question structure is very similar.
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RRasvan Cuza
After taking Ali's CSA exam preparation course which contains a lot of illustrative videos on path to get Servicenow CSA certification, I am trying thse practice tests and I think these are a perfect complementary material to that course. Good job Ali and Thanks
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SShiochi Cuevas
Good practical mock exams
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IIonus Funar
Fantastic practice course!!!
