Course Information
Registration period
Year-round Recruitment
Course Level
Study Mode
Duration
7 Hour(s) 3 Minute(s)
Language
English
Taught by
John von Aspen
Rating
3 views
Course Overview
Real World SAP CS and SD, Repair Orders, Service Orders, Service Contracts
If you want to expand your SD skill set or learn a little know yet frequently in demand SAP module then this is the place. In this exciting introduction to the SAP Customer service module you will learn all about how service management works in SAP as we cover the four primary real world service scenarios: simple service sale, service contract, in-house repairs and field service. We will review the primary objects in CS including technical objects, Repair orders, Service orders, Notifications, pricing, and resource related billing. Learn from someone who actually implements customer service at client sites every day. Includes links to config guide and relevant SAP help.
Course Content
- 6 section(s)
- 60 lecture(s)
- Section 1 Introduction
- Section 2 Simple Service
- Section 3 Service Contracts
- Section 4 In-House Repairs (Depot Repair)
- Section 5 Field Service
- Section 6 Summary
What You’ll Learn
- How to work with and create Repair Orders, Service Orders, Service Contracts, and Notifications
- Learn the use and functionality of Equipment, Serialization Profiles, Functional Locations, and Task Lists
- Master the business process flows for Service Contracts, In-House Repairs, and Field Service
- Recognize the purpose of Resource Related Billing and associated configuration
- Learn how time and materials are planned and costed on Service Orders
Skills covered in this course
Reviews
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JJonna Bhaskararao
need more precise
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SSivaprasad Biswal
Supper
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AAnkit Jain
Amazing couses and Awesome Trainer.
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DDhiraj Gaud
good content
